Changes / Close / Partial outage - connection issues and application errors
Close: Major incident: Partial outage - connection issues and application errors
Summary
Close reported a major partial outage affecting some users loading the application, making and receiving calls, and accessing the API. It started at 2026-05-12 09:34 UTC and was resolved at 2026-05-12 11:17 UTC, lasting 1 h 42 min. A fix was implemented by 11:07 UTC; no cause was stated.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Partial outage - connection issues and application errors
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2026-05-12 09:34 UTC
Before: not present
After: 2026-05-12 11:17 UTC
Before: not present
After: API, Dialer, Incoming Calls, Outgoing Calls, Phone - Dialer, Phone - Incoming Calls, Phone - Outgoing Calls
Before: not present
After: Some users are experiencing connection issues and application errors. Our engineers are currently investigating issues loading the Close application, making & receiving calls, and responding to Close API requests.
Before: not present
After: A fix has been implemented and we are monitoring the results.
Before: not present
After: This incident has been resolved.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Partial outage - connection issues and application errors (this change) Close reported a major partial outage affecting some users loading the application, making and receiving calls, and accessing the API. It started at 2026-05-12 09:34 UTC and was resolved at 2026-05-12 11:17 UTC, lasting 1 h 42 min. A fix was implemented by 11:07 UTC; no cause was stated. | Major incident |