# Close: Major incident: Partial outage - connection issues and application errors

**Summary:** Close reported a major partial outage affecting some users loading the application, making and receiving calls, and accessing the API. It started at 2026-05-12 09:34 UTC and was resolved at 2026-05-12 11:17 UTC, lasting 1 h 42 min. A fix was implemented by 11:07 UTC; no cause was stated. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-05-12 09:34 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/7sgfbp2fkhkg](https://stspg.io/7sgfbp2fkhkg)
- [Company: Close](https://rewindex.com/company/close.md)
- Versions: before (none: first archived) → after incident\_version:128/j4xn0wwh8xs8@781355ad6be9
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Partial outage - connection issues and application errors
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-05-12 09:34 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-05-12 11:17 UTC
```

**6. Added: Affected components**

```diff
+ API, Dialer, Incoming Calls, Outgoing Calls, Phone - Dialer, Phone - Incoming Calls, Phone - Outgoing Calls
```

**7. Added: Update** (investigating) · 2026-05-12 09:34 UTC

```diff
+ Some users are experiencing connection issues and application errors. Our engineers are currently investigating issues loading the Close application, making & receiving calls, and responding to Close API requests.
```

**8. Added: Update** (monitoring) · 2026-05-12 11:07 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**9. Added: Update** (resolved) · 2026-05-12 11:17 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-05-12 09:34 UTC | Major incident: Partial outage - connection issues and application errors (this change) | outage |

All Close changes: [timeline](https://rewindex.com/company/close/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/if1ee458a31747a · Markdown: https://rewindex.com/change/if1ee458a31747a.md · JSON: https://rewindex.com/api/v1/changes/if1ee458a31747a · Generated 2026-10-18T03:29:28.653Z