# Close

- Domain: close.com · Category: crm
- Status page: https://status.close.com (polled every 10 minutes; now operational)
- Incidents archived: 256 (63 major/critical, 91 maintenances), history since 2014-11-23
- Last 90 days: 3 incidents; open now: 0
- Silently edited or deleted incidents: 0

## Incidents by year

| Year | Incidents | Major/critical | Maintenance | Median duration |
| --- | --- | --- | --- | --- |
| 2014 | 4 | 0 | 0 | 13 h |
| 2015 | 80 | 8 | 0 | 1.9 h |
| 2016 | 39 | 6 | 7 | 1.5 h |
| 2017 | 31 | 4 | 12 | 2.4 h |
| 2018 | 12 | 7 | 15 | 1.1 h |
| 2019 | 12 | 5 | 9 | 1.4 h |
| 2020 | 14 | 7 | 12 | 1.5 h |
| 2021 | 9 | 3 | 5 | 1.3 h |
| 2022 | 8 | 5 | 7 | 1.7 h |
| 2023 | 8 | 4 | 11 | 1.9 h |
| 2024 | 10 | 3 | 10 | 48 min |
| 2025 | 20 | 6 | 2 | 1.2 h |
| 2026 | 9 | 5 | 1 | 1.9 h |

## Pricing

_No structured pricing extracted yet._

## Recent notable changes

| When (UTC) | Change | Summary |
| --- | --- | --- |
| 2026-09-29 17:48 UTC | [Major incident: Application impairment](https://rewindex.com/change/i26728feca6f3c0.md) | Close reported a major Application UI outage in which parts of the application failed to load. The incident started at 2026-09-29 17:48 UTC and was resolved at 2026-09-29 18:15 UTC, lasting 26 min. Close said the issue was identified and reverted. |
| 2026-08-11 13:12 UTC | [Major incident: Database Failures](https://rewindex.com/change/ie77ec5cd2531c4.md) | Close reported major database failures causing intermittent service unavailability, starting 2026-08-11 13:12 UTC and resolved at 2026-08-11 15:15 UTC (2 h 3 min). Close adjusted its scaling strategy and reported healthy recovery; its partial postmortem separately described about 2.5 hours of intermittent unavailability between 08:00 UTC and 17:03 UTC. |
| 2026-08-11 08:26 UTC | [Major incident: Database Failures](https://rewindex.com/change/i7f709293cacbf0.md) | Close reported a major database-failure outage affecting the API and Application UI, starting at 2026-08-11 08:26 UTC and resolved at 2026-08-11 09:26 UTC (reported duration: 59 min). Engineering remediated an issue with the production database; users were told normal app use was restored by 09:04 UTC. |
| 2026-05-12 09:34 UTC | [Major incident: Partial outage - connection issues and application errors](https://rewindex.com/change/if1ee458a31747a.md) | Close reported a major partial outage affecting some users loading the application, making and receiving calls, and accessing the API. It started at 2026-05-12 09:34 UTC and was resolved at 2026-05-12 11:17 UTC, lasting 1 h 42 min. A fix was implemented by 11:07 UTC; no cause was stated. |
| 2026-03-16 16:08 UTC | [Critical incident: Database issues](https://rewindex.com/change/idd29027c2bc54e.md) | Close reported a critical database incident affecting the API and Application UI, starting 2026-03-16 16:08 UTC and resolved at 16:55 UTC (47 min). Its postmortem states all users experienced severe disruption from 15:57 to 16:15 UTC, with automated systems restoring functionality by 16:15 UTC; normal performance was confirmed at resolution. |
| 2025-10-20 14:20 UTC | [Major incident: Service interruption](https://rewindex.com/change/i9428683d386cba.md) | Close reported a major service interruption affecting calling, including Outgoing Calls and Phone Service, from 2025-10-20 14:20 UTC to 2025-10-20 20:27 UTC (6 h 7 min). Close attributed the disruption to an AWS outage in an unspecified region that affected many services, including calling, and confirmed resolution. |
| 2025-10-20 10:38 UTC | [Major incident: Service Interruption](https://rewindex.com/change/i08aee26d69331d.md) | Close reported a major service interruption affecting calling, phone service and telephony provider connectivity from 2025-10-20 10:38 UTC to 2025-10-20 13:12 UTC, lasting 2 h 34 min. Close attributed the disruption to an AWS outage in us-east-1 and marked the incident resolved. |
| 2025-10-14 15:26 UTC | [Major incident: Partial outage - application not loading](https://rewindex.com/change/i5a31e1ce5ecb05.md) | Close reported a major partial outage preventing some users from loading the application or retrieving API data. It started at 2025-10-14 15:26 UTC and was resolved at 2025-10-14 16:00 UTC (computed duration: 33 min); Close implemented a fix and monitored the results. |
| 2025-06-19 04:23 UTC | [Critical incident: Application UI Intermittently Inaccessible](https://rewindex.com/change/i8f534ccb88442c.md) | Close reported a critical Application UI outage starting 2025-06-19 04:23 UTC and resolved at 2025-06-19 05:10 UTC (47 min). Users were unable to load the application UI due to an issue with the serving infrastructure; the postmortem described intermittent loading failures in the Web and Desktop applications. |
| 2025-02-11 22:31 UTC | [Major incident: Degraded Performance](https://rewindex.com/change/ie663395564c7e3.md) | Close reported a major incident affecting API, Application UI, and email/calendar syncing from 2025-02-11 22:31 UTC to 2025-02-11 23:34 UTC, lasting 1 h 2 min. Users experienced degraded performance and elevated errors; Close rolled out a fix, with UI/API performance recovering before delayed syncing was fully resolved. |

Full timeline: [Close changes](https://rewindex.com/company/close/changes.md)
## Silent edits and deletions

_None._

## Page change history

| Page | URL | Versions | Last changed (UTC) | History |
| --- | --- | --- | --- | --- |
| Privacy policy | [https://close.com/privacy](https://close.com/privacy) | 1 | 2026-10-17 |  |
| Terms of service | [https://close.com/terms](https://close.com/terms) | 1 | 2026-10-17 |  |
| Pricing | [https://close.com/pricing](https://close.com/pricing) | 1 | 2026-10-17 |  |
| Trust / security | [https://trust.close.com](https://trust.close.com) | 2 | 2026-10-17 |  |

_No page changes since the first snapshot._

## Latest 100 incidents

| Started (UTC) | Incident | Impact | Duration | Edited |
| --- | --- | --- | --- | --- |
| 2026-09-29 17:48 UTC | [Application impairment](https://stspg.io/4vzsppvqmv4k) | major | 26 min |  |
| 2026-08-11 13:12 UTC | [Database Failures](https://stspg.io/73ytj3zdy443) | major | 2.0 h |  |
| 2026-08-11 08:26 UTC | [Database Failures](https://stspg.io/yyxqkf5jfpkh) | major | 59 min |  |
| 2026-06-29 17:46 UTC | [Background Task Processing Delays](https://stspg.io/cg9knp6xwcgv) | minor | 1.9 h |  |
| 2026-06-03 14:50 UTC | [Change indexing delayed](https://stspg.io/djx9wlq0q9b2) | minor | 4.0 h |  |
| 2026-05-12 09:34 UTC | [Partial outage - connection issues and application errors](https://stspg.io/7sgfbp2fkhkg) | major | 1.7 h |  |
| 2026-04-23 16:56 UTC | [Search Functionality Delayed](https://stspg.io/sqv7mpg6w2c7) | minor | 2.8 h |  |
| 2026-04-23 16:16 UTC | [Call Recordings Processing Delayed](https://stspg.io/04kbv5jrhy4l) | minor | 5.0 h |  |
| 2026-03-16 16:08 UTC | [Database issues](https://stspg.io/q5z9tthn7l1m) | critical | 47 min |  |
| 2025-11-05 18:42 UTC | [Calling problems in the Desktop Application](https://stspg.io/yd8c978v7g8m) | none | 1.2 h |  |
| 2025-11-01 08:55 UTC | [Application Slowness](https://stspg.io/4hpqz1ktx4xm) | minor | 2.0 h |  |
| 2025-10-23 11:40 UTC | [Experiencing delays on Dialer Sessions](https://stspg.io/2xc1zpcjcmvt) | minor | 4.2 h |  |
| 2025-10-22 10:35 UTC | [Experiencing Delays on Dialer Sessions](https://stspg.io/w6zmgfjn59hx) | minor | 1.3 h |  |
| 2025-10-20 14:20 UTC | [Service interruption](https://stspg.io/z4xcc55n949w) | major | 6.1 h |  |
| 2025-10-20 10:38 UTC | [Service Interruption](https://stspg.io/p4ybp4f60n2n) | major | 2.6 h |  |
| 2025-10-14 15:26 UTC | [Partial outage - application not loading](https://stspg.io/ksfcxmt1wjr5) | major | 34 min |  |
| 2025-09-24 12:01 UTC | [Connectivity issues from EMEA Region](https://stspg.io/8c0qchvxk9yq) | none | 1.5 h |  |
| 2025-09-05 10:45 UTC | [Delayed processing of Workflow Triggers](https://stspg.io/bwlm6bf61yy5) | none | 28 min |  |
| 2025-08-06 08:16 UTC | [Calling Service Disconnections](https://stspg.io/swnwjljw3qrs) | none | 4.9 h |  |
| 2025-07-22 19:34 UTC | [Experiencing delays with computing derived fields](https://stspg.io/z933zz4qqzbn) | minor | 43 min |  |
| 2025-06-19 04:23 UTC | [Application UI Intermittently Inaccessible](https://stspg.io/874v1pmh0bh9) | critical | 47 min |  |
| 2025-05-14 15:47 UTC | [Delayed Webhook Processing](https://stspg.io/n8fbqfdnwhrt) | minor | 51 min |  |
| 2025-04-22 14:30 UTC | [Custom Field Event Interruption](https://stspg.io/kq09svxnrsc4) | minor | 0 min |  |
| 2025-03-25 18:21 UTC | [OpenAI - Increased Error Rates](https://stspg.io/jr6h8678qghf) | minor | 3.4 h |  |
| 2025-03-10 16:02 UTC | [Degraded Dialer Performance](https://stspg.io/tt0hq1wgtcth) | minor | 25 min |  |
| 2025-02-14 21:11 UTC | [Search Indexing Delays](https://stspg.io/p12c15v4bb1n) | minor | 55 min |  |
| 2025-02-11 22:31 UTC | [Degraded Performance](https://stspg.io/xmhp229xp1kf) | major | 1.1 h |  |
| 2025-01-23 16:41 UTC | [Elevated Response Times](https://stspg.io/8x81hlhdfm6m) | minor | 37 min |  |
| 2025-01-06 17:49 UTC | [App UI unavailable](https://stspg.io/4jw8whcmwcsw) | critical | 2.0 h |  |
| 2024-11-18 14:57 UTC | [Search Indexer Delays](https://stspg.io/fjkhq29w8n39) | minor | 51 min |  |
| 2024-11-04 08:45 UTC | [Search Indexer Delays](https://stspg.io/g00jy1t9q3gw) | minor | 46 min |  |
| 2024-10-24 20:17 UTC | [Issues syncing with Calendly](https://stspg.io/tjkfmhvy951k) | major | 43 min |  |
| 2024-10-14 20:32 UTC | [Application Loading Issues](https://stspg.io/d1lrvm29xfqg) | minor | 42 min |  |
| 2024-09-25 14:40 UTC | [High database load causing app performance issues](https://stspg.io/91hnbmsk4kqz) | minor | 5.2 h |  |
| 2024-09-12 19:29 UTC | [Application Loading Issue](https://stspg.io/h3mk61l4h1n5) | major | 1.5 h |  |
| 2024-07-26 21:52 UTC | [Delayed indexing](https://stspg.io/qzqv3h6x91ng) | minor | 19 min |  |
| 2024-05-24 11:13 UTC | [Application Loading Issue](https://stspg.io/pgxcwv8g9l7z) | none | 0 min |  |
| 2024-04-22 14:53 UTC | [Calling outage](https://stspg.io/pmd327srzddw) | critical | 3.7 h |  |
| 2024-03-14 15:07 UTC | [Delayed Webhook Processing](https://stspg.io/dqr04prc15s5) | minor | 59 min |  |
| 2023-09-15 14:37 UTC | [Background Processing Delayed](https://stspg.io/q2gqwzgbwm3s) | minor | 54 min |  |
| 2023-09-05 16:08 UTC | [Elevated Error Rate](https://stspg.io/js51zhqzb2zh) | major | 56 min |  |
| 2023-08-14 18:50 UTC | [Limit function not working for bulk actions](https://stspg.io/fvrkp8hv86rv) | minor | 1.9 h |  |
| 2023-08-01 16:22 UTC | [Elevated Error Rate](https://stspg.io/wg40fqzlgxhs) | none | 1.0 h |  |
| 2023-07-28 15:45 UTC | [Elevated Error Rate](https://stspg.io/wj40xzggtrkt) | major | -2835 min |  |
| 2023-07-07 17:37 UTC | [Application loading issues](https://stspg.io/tvt96ny3yfmt) | minor | 3.5 h |  |
| 2023-05-04 15:05 UTC | [SMS provider issues](https://stspg.io/fpw2ns7m3chb) | major | 2.6 h |  |
| 2023-03-01 13:24 UTC | [Delayed Webhook events](https://stspg.io/fcdfsvx930gs) | major | 2.3 h |  |
| 2022-11-08 13:09 UTC | [Some users cannot log into Close](https://stspg.io/7w9c777zfz79) | major | 3.7 h |  |
| 2022-11-02 12:33 UTC | [Partial system outage](https://stspg.io/ydzrdkmy40kn) | minor | 13 min |  |
| 2022-10-20 19:03 UTC | [Delayed Email Sync](https://stspg.io/ymdwr8ctmmk0) | minor | -574 min |  |
| 2022-09-06 14:02 UTC | [Calling currently unavailable](https://status.close.com/incidents/x06dyydg1f1m) | major | 2.2 h |  |
| 2022-03-28 15:16 UTC | [Calling outage](https://status.close.com/incidents/zcmlzyk5rc9p) | critical | 1.6 h |  |
| 2022-03-22 16:09 UTC | [Calling currently unavailable](https://status.close.com/incidents/q9q1vw0rzfng) | critical | 1.7 h |  |
| 2022-03-09 17:20 UTC | [Delays in indexing](https://status.close.com/incidents/p785q9lx3tvk) | major | 33 min |  |
| 2022-01-27 16:55 UTC | [Telephony issues with Twilio](https://status.close.com/incidents/t054bvch84dr) | minor | 35 h |  |
| 2021-12-17 16:07 UTC | [Telephony issues with Twilio](https://status.close.com/incidents/99511mrwwtwg) | minor | 2.5 h |  |
| 2021-12-15 15:44 UTC | [Application loading issues](https://status.close.com/incidents/pttcbq4d46vp) | critical | 1.0 h |  |
| 2021-12-10 20:42 UTC | [Telephony Connection Issues](https://status.close.com/incidents/8w0fxqy1bqt8) | minor | 1.3 h |  |
| 2021-12-10 19:00 UTC | [Delayed Indexing](https://status.close.com/incidents/xgcrqlqx7nr0) | minor | 28 min |  |
| 2021-12-07 18:39 UTC | [Delayed indexing](https://status.close.com/incidents/sbfvc98l4955) | minor | 17 min |  |
| 2021-10-31 00:01 UTC | [Application loading issues](https://status.close.com/incidents/gxtvcjrh9f4m) | critical | 38 min |  |
| 2021-08-31 18:34 UTC | [Network Degradation](https://status.close.com/incidents/kp1c5p1mbnv3) | minor | 5.0 h |  |
| 2021-08-10 19:03 UTC | [SMS and Email Sending Degraded](https://status.close.com/incidents/mjp8vhgpmwss) | major | 2.1 h |  |
| 2021-02-26 15:12 UTC | [Problems sending and receiving SMS](https://status.close.com/incidents/6z0gjmhc1173) | minor | 2.2 h |  |
| 2020-12-21 13:17 UTC | [Slow app performance](https://status.close.com/incidents/b673b2tzxql3) | none | 2.5 h |  |
| 2020-11-24 14:00 UTC | [Premature Sending Of Sequence Emails](https://status.close.com/incidents/b7dmjlbg5hlr) | none | 0 min |  |
| 2020-11-23 17:00 UTC | [Application loading issues](https://status.close.com/incidents/1r0x2kk00s48) | none | 0 min |  |
| 2020-11-09 17:03 UTC | [Application loading issues](https://status.close.com/incidents/pw610jrqxbzp) | major | 31 min |  |
| 2020-10-20 16:23 UTC | [Issues with inbound calls and inbound + outbound SMS for some phone numbers](https://status.close.com/incidents/jpx42bpy80w5) | major | 2.3 h |  |
| 2020-07-22 17:02 UTC | [Application not loading](https://status.close.com/incidents/2948gqd2mvnw) | critical | 1.4 h |  |
| 2020-07-08 18:25 UTC | [Issues adding or editing Close users via the Team Management Settings page](https://status.close.com/incidents/jwlhdpc9sdt0) | minor | 43 min |  |
| 2020-05-11 22:59 UTC | [Issues Receiving Inbound SMS to US Numbers](https://status.close.com/incidents/s7m2zqwdzyhb) | minor | 3.5 h |  |
| 2020-04-23 14:03 UTC | [Application UI not loading in Safari](https://status.close.com/incidents/g44ztknt9923) | major | 57 min |  |
| 2020-04-15 18:59 UTC | [Problems sending emails from non-Gmail based accounts](https://status.close.com/incidents/rlvxlscvk74d) | major | 1.6 h |  |
| 2020-03-19 15:55 UTC | [Calling Disruption](https://status.close.com/incidents/lh80gbxl5rxg) | minor | 46 min |  |
| 2020-02-26 16:28 UTC | [Application not loading](https://status.close.com/incidents/3jwx6ss9m6k0) | critical | 38 min |  |
| 2020-02-14 16:00 UTC | [Telephony Degraded Performance](https://status.close.com/incidents/mbnhj67wgvq9) | major | 3.1 h |  |
| 2020-01-31 20:45 UTC | [Delayed Indexing](https://status.close.com/incidents/k8ctdfkb38vw) | minor | 8.8 h |  |
| 2019-12-02 09:47 UTC | [Application not loading](https://status.close.com/incidents/d235zq8t123m) | minor | 50 min |  |
| 2019-10-22 19:54 UTC | [Issue uploading and accessing files](https://status.close.com/incidents/rkf9cxnfgs14) | minor | 7.1 h |  |
| 2019-10-09 16:56 UTC | [Issues delivering outbound SMS to US numbers](https://status.close.com/incidents/ybyqpyx75hmb) | major | 5.2 h |  |
| 2019-08-27 20:10 UTC | [SMS delays](https://status.close.com/incidents/j9r0fydfx7by) | none | 1.4 h |  |
| 2019-08-22 16:30 UTC | [Application not loading](https://status.close.com/incidents/nv6dpddkzgt3) | none | 1.1 h |  |
| 2019-06-21 12:08 UTC | [Delayed Indexing](https://status.close.com/incidents/m7tzhbmzpw38) | none | 52 min |  |
| 2019-06-19 10:55 UTC | [Delayed Processing Of Bulk Actions](https://status.close.com/incidents/lm9mrfys8w8y) | none | 49 min |  |
| 2019-03-15 06:00 UTC | [Outage](https://status.close.com/incidents/0tm74t7s6mr3) | major | 0 min |  |
| 2019-03-02 13:23 UTC | [Background task processing delayed](https://status.close.com/incidents/ptbjrq3h5g23) | major | 2.9 h |  |
| 2019-02-27 18:57 UTC | [Inbound Call Issues](https://status.close.com/incidents/19m7nxvcvwmz) | critical | 33 min |  |
| 2019-02-15 18:15 UTC | [User invitations currently unavailable](https://status.close.com/incidents/45rjmjtpgsp3) | none | 1.6 h |  |
| 2019-01-01 10:38 UTC | [Application Slowness](https://status.close.com/incidents/wkjkcvns543l) | critical | 1.7 h |  |
| 2018-11-20 19:50 UTC | [Indexing delays](https://status.close.com/incidents/5mxtyry4jm61) | minor | 1.1 h |  |
| 2018-11-05 16:28 UTC | [Calling Issues](https://status.close.com/incidents/8shzth5fg5kp) | none | 1.9 h |  |
| 2018-10-23 02:24 UTC | [Calling Issues](https://status.close.com/incidents/g2987r4g4x0l) | major | 48 min |  |
| 2018-10-15 23:45 UTC | [Inbound Calling Issues](https://status.close.com/incidents/csqkchx77w7f) | critical | 2.0 h |  |
| 2018-10-10 17:51 UTC | [Issues loading application and dialer](https://status.close.com/incidents/3yh0ckh46871) | critical | 43 min |  |
| 2018-09-26 17:02 UTC | [Issues loading searches and inbox](https://status.close.com/incidents/tmntd7lj8bm6) | major | 33 min |  |
| 2018-08-20 19:22 UTC | [Issue loading Leads, Opportunities, Inbox, and Reporting](https://status.close.com/incidents/7pr3hqzsbyrb) | major | 1.1 h |  |
| 2018-08-05 13:19 UTC | [Gmail syncing delayed](https://status.close.com/incidents/jtfzjydm1wtp) | major | 54 min |  |
| 2018-07-20 18:47 UTC | [Search issues](https://status.close.com/incidents/m2lpv0j5tdyd) | minor | 1.7 h |  |
| 2018-03-14 19:48 UTC | [Power dialer issues](https://status.close.com/incidents/x1y9dx47wqtx) | major | 45 min |  |


## Charts

### Chart data: Close status incidents per year
Grey: all non-maintenance incidents. Orange: major or critical. Years before Oct 2026 come from the vendor’s own status history.

| Year | Incidents | Major/critical |
| --- | --- | --- |
| 2014 | 4 | 0 |
| 2015 | 80 | 8 |
| 2016 | 39 | 6 |
| 2017 | 31 | 4 |
| 2018 | 12 | 7 |
| 2019 | 12 | 5 |
| 2020 | 14 | 7 |
| 2021 | 9 | 3 |
| 2022 | 8 | 5 |
| 2023 | 8 | 4 |
| 2024 | 10 | 3 |
| 2025 | 20 | 6 |
| 2026 | 9 | 5 |

### Chart data: Incidents per month, last 36 months
By impact as reported by the vendor. Maintenance excluded.

| Month | Impact | Incidents |
| --- | --- | --- |
| 2024-03 | minor | 1 |
| 2024-04 | critical | 1 |
| 2024-05 | none | 1 |
| 2024-07 | minor | 1 |
| 2024-09 | major | 1 |
| 2024-09 | minor | 1 |
| 2024-10 | major | 1 |
| 2024-10 | minor | 1 |
| 2024-11 | minor | 2 |
| 2025-01 | critical | 1 |
| 2025-01 | minor | 1 |
| 2025-02 | major | 1 |
| 2025-02 | minor | 1 |
| 2025-03 | minor | 2 |
| 2025-04 | minor | 1 |
| 2025-05 | minor | 1 |
| 2025-06 | critical | 1 |
| 2025-07 | minor | 1 |
| 2025-08 | none | 1 |
| 2025-09 | none | 2 |
| 2025-10 | major | 3 |
| 2025-10 | minor | 2 |
| 2025-11 | minor | 1 |
| 2025-11 | none | 1 |
| 2026-03 | critical | 1 |
| 2026-04 | minor | 2 |
| 2026-05 | major | 1 |
| 2026-06 | minor | 2 |
| 2026-08 | major | 2 |
| 2026-09 | major | 1 |

### Chart data: Page snapshot history
One dot per archived version. Grey = first archived (baseline), orange = text changed.

| Date | Page | Change |
| --- | --- | --- |
| 2026-10-17 | Trust / security | baseline |
| 2026-10-17 | Terms of service | baseline |
| 2026-10-17 | Trust / security | baseline |
| 2026-10-17 | Privacy policy | baseline |
| 2026-10-17 | Pricing | baseline |

---
Canonical: https://rewindex.com/company/close · Markdown: https://rewindex.com/company/close.md · JSON: https://rewindex.com/api/v1/companies/close · Generated 2026-10-18T02:24:26.767Z