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Close: Service interruption

Impact: majorStatus: resolvedStarted Resolved (6.1 h)2 updatesSource: stspg.io (opens in new tab)
Summary

Close reported a major service interruption affecting calling, including Outgoing Calls and Phone Service, from 2025-10-20 14:20 UTC to 2025-10-20 20:27 UTC (6 h 7 min). Close attributed the disruption to an AWS outage in an unspecified region that affected many services, including calling, and confirmed resolution.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Outgoing CallsPhone - Outgoing CallsPhone - Phone ServicePhone Service

Timeline of updates

  1. investigating

    There’s currently an outage on AWS’s end in a certain region. While our hosting is mainly in another region, many other services, including calling, are affected.

  2. resolved

    This incident has been resolved.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Close profile · Recent Close incidents · Markdown · JSON