Changes / Close / Service interruption
Close: Major incident: Service interruption
Summary
Close reported a major service interruption affecting calling, including Outgoing Calls and Phone Service, from 2025-10-20 14:20 UTC to 2025-10-20 20:27 UTC (6 h 7 min). Close attributed the disruption to an AWS outage in an unspecified region that affected many services, including calling, and confirmed resolution.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Service interruption
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2025-10-20 14:20 UTC
Before: not present
After: 2025-10-20 20:27 UTC
Before: not present
After: Outgoing Calls, Phone - Outgoing Calls, Phone - Phone Service, Phone Service
Before: not present
After: There’s currently an outage on AWS’s end in a certain region. While our hosting is mainly in another region, many other services, including calling, are affected.
Before: not present
After: This incident has been resolved.
First version of this incident archived by Rewindex. View the live incident.
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Service interruption (this change) Close reported a major service interruption affecting calling, including Outgoing Calls and Phone Service, from 2025-10-20 14:20 UTC to 2025-10-20 20:27 UTC (6 h 7 min). Close attributed the disruption to an AWS outage in an unspecified region that affected many services, including calling, and confirmed resolution. | Major incident |