# Close: Major incident: Service interruption

**Summary:** Close reported a major service interruption affecting calling, including Outgoing Calls and Phone Service, from 2025-10-20 14:20 UTC to 2025-10-20 20:27 UTC (6 h 7 min). Close attributed the disruption to an AWS outage in an unspecified region that affected many services, including calling, and confirmed resolution. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-10-20 14:20 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/z4xcc55n949w](https://stspg.io/z4xcc55n949w)
- [Company: Close](https://rewindex.com/company/close.md)
- Versions: before (none: first archived) → after incident\_version:128/4fp4yrv8q9sd@89e4f5ae355a
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Service interruption
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-10-20 14:20 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-10-20 20:27 UTC
```

**6. Added: Affected components**

```diff
+ Outgoing Calls, Phone - Outgoing Calls, Phone - Phone Service, Phone Service
```

**7. Added: Update** (investigating) · 2025-10-20 14:20 UTC

```diff
+ There’s currently an outage on AWS’s end in a certain region. While our hosting is mainly in another region, many other services, including calling, are affected.
```

**8. Added: Update** (resolved) · 2025-10-20 20:27 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-10-20 14:20 UTC | Major incident: Service interruption (this change) | outage |

All Close changes: [timeline](https://rewindex.com/company/close/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i9428683d386cba · Markdown: https://rewindex.com/change/i9428683d386cba.md · JSON: https://rewindex.com/api/v1/changes/i9428683d386cba · Generated 2026-10-18T02:29:22.533Z