# Close: Service interruption

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-10-20 14:20 UTC · Resolved: 2025-10-20 20:27 UTC · Duration: 6.1 h
- Updates: 2 · Affected components: Outgoing Calls, Phone - Outgoing Calls, Phone - Phone Service, Phone Service
- [Vendor status page: https://stspg.io/z4xcc55n949w](https://stspg.io/z4xcc55n949w)
- [Company: Close](https://rewindex.com/company/close.md)

## Summary

Close reported a major service interruption affecting calling, including Outgoing Calls and Phone Service, from 2025-10-20 14:20 UTC to 2025-10-20 20:27 UTC (6 h 7 min). Close attributed the disruption to an AWS outage in an unspecified region that affected many services, including calling, and confirmed resolution. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-10-20 14:20 UTC: There’s currently an outage on AWS’s end in a certain region. While our hosting is mainly in another region, many other services, including calling, are affected.
- **resolved** 2025-10-20 20:27 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2025-10-20 14:20 UTC: [Major incident: Service interruption](https://rewindex.com/change/i9428683d386cba.md)


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Canonical: https://rewindex.com/company/close/incidents/4fp4yrv8q9sd · Markdown: https://rewindex.com/company/close/incidents/4fp4yrv8q9sd.md · JSON: https://rewindex.com/api/v1/companies/close/incidents/4fp4yrv8q9sd · Generated 2026-10-18T13:24:48.398Z