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ChangesPlivoCall Failures in US and India regions

Plivo: Major incident: Call Failures in US and India regions

Major incidentmajor (vendor)Changed Detected stspg.io (opens in new tab)
Summary

Summary pending. The diff below shows exactly what changed.

Incident page: the full timeline of updates

What changed

Struck in red is what Plivo removed; blue is what they added. Muted text is unchanged context.

AddedTitle#1
Before: not present
After: Call Failures in US and India regions
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2026-06-19 13:01 UTC
AddedResolved time#5
Before: not present
After: 2026-06-19 13:57 UTC
AddedAffected components#6
Before: not present
After: Client Calls (Browser & Mobile), Endpoint calls (SIP), PSTN Calls, REST APIs and XML, SIP Trunking, Voice API - Client Calls (Browser & Mobile), Voice API - Endpoint calls (SIP), Voice API - PSTN Calls, Voice API - REST APIs and XML, Zentrunk - SIP Trunking - SIP Trunking
AddedUpdateinvestigating#7
Before: not present
After: Dear Valued Customer, We are experiencing call failures in the India and US region.
AddedUpdatemonitoring#8
Before: not present
After: A fix has been implemented and we are monitoring the results.
AddedUpdateresolved#9
Before: not present
After: This incident has been resolved.

First version of this incident archived by Rewindex. View the live incident (opens in new tab).

History of this incident

Friday, June 19

1 incident change

All Plivo changesPlivo profileMarkdownJSON