# Plivo: Major incident: Call Failures in US and India regions

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2026-06-19 13:01 UTC · Detected: 2026-10-19 17:33 UTC
- [Source: https://stspg.io/4gh0tbf29dd6](https://stspg.io/4gh0tbf29dd6)
- [Company: Plivo](https://rewindex.com/company/plivo.md)
- Versions: before (none: first archived) → after incident\_version:698/0r1xrdk07w1k@ee363697dbc0
- Change 1 of 1 for this incident

Incident page (full timeline): [Call Failures in US and India regions](https://rewindex.com/company/plivo/incidents/0r1xrdk07w1k.md)
## What changed

**1. Added: Title**

```diff
+ Call Failures in US and India regions
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-06-19 13:01 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-06-19 13:57 UTC
```

**6. Added: Affected components**

```diff
+ Client Calls (Browser & Mobile), Endpoint calls (SIP), PSTN Calls, REST APIs and XML, SIP Trunking, Voice API - Client Calls (Browser & Mobile), Voice API - Endpoint calls (SIP), Voice API - PSTN Calls, Voice API - REST APIs and XML, Zentrunk - SIP Trunking - SIP Trunking
```

**7. Added: Update** (investigating) · 2026-06-19 13:01 UTC

```diff
+ Dear Valued Customer, We are experiencing call failures in the India and US region.
```

**8. Added: Update** (monitoring) · 2026-06-19 13:27 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**9. Added: Update** (resolved) · 2026-06-19 13:57 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-06-19 13:01 UTC | Major incident: Call Failures in US and India regions (this change) | major |

All Plivo changes: [timeline](https://rewindex.com/company/plivo/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i5590a922263947 · Markdown: https://rewindex.com/change/i5590a922263947.md · JSON: https://rewindex.com/api/v1/changes/i5590a922263947 · Generated 2026-10-20T00:01:25.573Z