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Plivo: Intermittent Outbound PSTN Call Failures in South America

MinorStatus: resolvedStarted Resolved (2.4 h)3 updatesstspg.io (opens in new tab)

Affected components: Carrier Partners: Zentrunk - SIP Trunking - SIP Trunking, South AmericaSIP Trunking, South America

Timeline of updates

  1. investigating

    Dear Valued Customer, One of our carriers are currently experiencing intermittent call failures impacting outbound PSTN calls towards South America. All other services remain fully operational. Our engineers are actively working to resolve the issue and restore service. If you have any questions, please contact Plivo Support. Support portal: https://support.plivo.com/hc/en-us

  2. monitoring

    Our carrier partner have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.

  3. resolved

    This incident has been resolved.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

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