# Plivo: Intermittent Outbound PSTN Call Failures in South America

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-05-07 10:25 UTC · Resolved: 2025-05-07 12:49 UTC · Duration: 2.4 h
- Updates: 3 · Affected components: Carrier Partners: Zentrunk - SIP Trunking - SIP Trunking, South America, SIP Trunking, South America
- [Vendor status page: https://stspg.io/rhvhj127dmjv](https://stspg.io/rhvhj127dmjv)
- [Company: Plivo](https://rewindex.com/company/plivo.md)

## Timeline of updates

- **investigating** 2025-05-07 10:25 UTC: Dear Valued Customer,  One of our carriers are currently experiencing intermittent call failures impacting outbound PSTN calls towards South America. All other services remain fully operational. Our engineers are actively working to resolve the issue and restore service. If you have any questions, please contact Plivo Support. Support portal: https://support.plivo.com/hc/en-us
- **monitoring** 2025-05-07 12:18 UTC: Our carrier partner have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
- **resolved** 2025-05-07 12:49 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/plivo/incidents/g8dhq4mmvjsx · Markdown: https://rewindex.com/company/plivo/incidents/g8dhq4mmvjsx.md · JSON: https://rewindex.com/api/v1/companies/plivo/incidents/g8dhq4mmvjsx · Generated 2026-10-20T00:07:12.902Z