Companies / ai
Perplexity
9incidents since 2026-07-23
4major or critical
9in the last 90 days
0silently edited or deleted
Recent notable changes
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: We have identified few connectors that are impacting users. Perplexity reported a major incident affecting some connectors from 2026-09-05 04:50 UTC to 2026-09-05 07:09 UTC, lasting 2 h 19 min. The issue was mitigated at 06:52 UTC, with impacted connectors monitored for recovery before resolution; no specific cause or fix was stated. | Major incident | |
| Critical incident: Issue with usage based billing Perplexity reported a critical usage-based billing incident: Computer was degraded and incorrectly reported insufficient credits. It started at 2026-09-03 20:30 UTC and was resolved at 2026-09-03 21:10 UTC, with a reported duration of 39 min; a fix was implemented by 2026-09-03 20:44 UTC. | Major incident | |
| Critical incident: Investigating API issue Perplexity reported a critical API issue starting at 2026-08-13 00:45 UTC, resolved at 2026-08-13 01:49 UTC after 1 h 4 min. The vendor identified a problematic deploy and rolled back the service; the incident affected API service, but specific customer-facing symptoms were not stated. | Major incident | |
| Critical incident: Computer sandbox issues Perplexity reported critical Computer sandbox issues starting at 2026-07-23 17:48 UTC, lasting 25 min and resolved at 2026-07-23 18:14 UTC. The vendor identified the problem and rolled back the impacted services; no specific cause was stated. | Major incident |
Full Perplexity change timeline, with diffs →
Status incident history
Perplexity status incidents per year
Data table
| Year | Incidents | Major/critical |
|---|---|---|
| 2026 | 9 | 4 |
Incidents per month, last 36 months
criticalmajorminornonemaintenanceunknown
Data table
| Month | Impact | Incidents |
|---|---|---|
| 2026-07 | critical | 1 |
| 2026-08 | critical | 1 |
| 2026-08 | minor | 3 |
| 2026-08 | none | 1 |
| 2026-09 | critical | 1 |
| 2026-09 | major | 1 |
| 2026-10 | minor | 1 |
Silent edits
No silent edits or deletions detected for Perplexity yet. We compare every 10-minute snapshot of each incident.
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Pricing, trust and legal pages
Page snapshot history
Data table
| Date | Page | Change |
|---|---|---|
| 2026-10-17 | Trust / security | baseline |
| 2026-10-17 | Trust / security | baseline |
| Page | URL | Versions | Last changed | Last fetched OK | History |
|---|---|---|---|---|---|
| Pricingpartial | www.perplexity.ai/pro | 0 | none yet | ||
| Trust / securitypartial | trust.perplexity.ai | 2 | 2026-10-17 | 2026-10-17 | none yet |
No changes since the first snapshot. Each change links to its diff: the changed passages with a few words of context, never a full copy of the page.
Incident timeline
Latest 9 of 9 incidents. Full list: last 90 days · JSON · Markdown
| Started (UTC) | Incident | Impact | Duration |
|---|---|---|---|
| Elevated API errors and timeouts | minor | 37 min | |
| We have identified few connectors that are impacting users. | major | 2.3 h | |
| Issue with usage based billing | critical | 40 min | |
| Computer Tasks Degraded | minor | 16 min | |
| Computer Sandbox Errors | minor | 57 min | |
| Investigating API issue | critical | 1.1 h | |
| test incident | none | 6 min | |
| Computer Sandbox Issue | minor | 3.5 h | |
| Computer sandbox issues | critical | 26 min |