# Perplexity

- Domain: perplexity.ai · Category: ai
- Status page: https://status.perplexity.com (polled every 10 minutes; now operational)
- Incidents archived: 9 (4 major/critical, 2 maintenances), history since 2026-07-23
- Last 90 days: 9 incidents; open now: 0
- Silently edited or deleted incidents: 0

## Incidents by year

| Year | Incidents | Major/critical | Maintenance | Median duration |
| --- | --- | --- | --- | --- |
| 2026 | 9 | 4 | 2 | 40 min |

## Recent notable changes

| When (UTC) | Change | Summary |
| --- | --- | --- |
| 2026-09-05 04:50 UTC | [Major incident: We have identified few connectors that are impacting users.](https://rewindex.com/change/i8c851744f2fb60.md) | Perplexity reported a major incident affecting some connectors from 2026-09-05 04:50 UTC to 2026-09-05 07:09 UTC, lasting 2 h 19 min. The issue was mitigated at 06:52 UTC, with impacted connectors monitored for recovery before resolution; no specific cause or fix was stated. |
| 2026-09-03 20:30 UTC | [Critical incident: Issue with usage based billing](https://rewindex.com/change/i6ea505c16d4b6c.md) | Perplexity reported a critical usage-based billing incident: Computer was degraded and incorrectly reported insufficient credits. It started at 2026-09-03 20:30 UTC and was resolved at 2026-09-03 21:10 UTC, with a reported duration of 39 min; a fix was implemented by 2026-09-03 20:44 UTC. |
| 2026-08-13 00:45 UTC | [Critical incident: Investigating API issue](https://rewindex.com/change/i9308ddf27a9941.md) | Perplexity reported a critical API issue starting at 2026-08-13 00:45 UTC, resolved at 2026-08-13 01:49 UTC after 1 h 4 min. The vendor identified a problematic deploy and rolled back the service; the incident affected API service, but specific customer-facing symptoms were not stated. |
| 2026-07-23 17:48 UTC | [Critical incident: Computer sandbox issues](https://rewindex.com/change/ia838a9218cad6f.md) | Perplexity reported critical Computer sandbox issues starting at 2026-07-23 17:48 UTC, lasting 25 min and resolved at 2026-07-23 18:14 UTC. The vendor identified the problem and rolled back the impacted services; no specific cause was stated. |

Full timeline: [Perplexity changes](https://rewindex.com/company/perplexity/changes.md)
## Silent edits and deletions

_None._

## Page change history

| Page | URL | Versions | Last changed (UTC) | History |
| --- | --- | --- | --- | --- |
| Pricing | [https://www.perplexity.ai/pro](https://www.perplexity.ai/pro) | 0 |  |  |
| Trust / security | [https://trust.perplexity.ai](https://trust.perplexity.ai) | 2 | 2026-10-17 |  |

_No page changes since the first snapshot._

## Latest 9 incidents

| Started (UTC) | Incident | Impact | Duration | Edited |
| --- | --- | --- | --- | --- |
| 2026-10-09 22:38 UTC | [Elevated API errors and timeouts](https://status.perplexity.com/incidents/01M4HD3DNF1K94CR5D51C37RRN) | minor | 37 min |  |
| 2026-09-05 04:50 UTC | [We have identified few connectors that are impacting users.](https://status.perplexity.com/incidents/01M1Z156VYPETMR4QRNMQMF3AM) | major | 2.3 h |  |
| 2026-09-03 20:30 UTC | [Issue with usage based billing](https://status.perplexity.com/incidents/01M1Z156F1RJBNJ6JWZ8KHRS43) | critical | 40 min |  |
| 2026-08-31 23:50 UTC | [Computer Tasks Degraded](https://status.perplexity.com/incidents/01M1D3PMXBYD8HKDG7MAR3NE8Q) | minor | 16 min |  |
| 2026-08-14 10:46 UTC | [Computer Sandbox Errors](https://status.perplexity.com/incidents/01M0V2A3TRYVSMNKGZVW0QK4CZ) | minor | 57 min |  |
| 2026-08-13 00:45 UTC | [Investigating API issue](https://status.perplexity.com/incidents/01M0V2A2E9M6AY9KFAJQMEHYA2) | critical | 1.1 h |  |
| 2026-08-11 22:35 UTC | [test incident](https://status.perplexity.com/incidents/01KZSFE8PTRGPH9T2SKNKX5FGT) | none | 6 min |  |
| 2026-08-06 14:30 UTC | [Computer Sandbox Issue](https://status.perplexity.com/incidents/01M0V2A0ZV5E7818HE6ZX33DQC) | minor | 3.5 h |  |
| 2026-07-23 17:48 UTC | [Computer sandbox issues](https://status.perplexity.com/incidents/01M0V29ZJNEY4QTWMR93NMCJGM) | critical | 26 min |  |


## Charts

### Chart data: Perplexity status incidents per year
Grey: all non-maintenance incidents. Orange: major or critical. Years before Oct 2026 come from the vendor’s own status history.

| Year | Incidents | Major/critical |
| --- | --- | --- |
| 2026 | 9 | 4 |

### Chart data: Incidents per month, last 36 months
By impact as reported by the vendor. Maintenance excluded.

| Month | Impact | Incidents |
| --- | --- | --- |
| 2026-07 | critical | 1 |
| 2026-08 | critical | 1 |
| 2026-08 | minor | 3 |
| 2026-08 | none | 1 |
| 2026-09 | critical | 1 |
| 2026-09 | major | 1 |
| 2026-10 | minor | 1 |

### Chart data: Page snapshot history
One dot per archived version. Grey = first archived (baseline), orange = text changed.

| Date | Page | Change |
| --- | --- | --- |
| 2026-10-17 | Trust / security | baseline |
| 2026-10-17 | Trust / security | baseline |

---
Canonical: https://rewindex.com/company/perplexity · Markdown: https://rewindex.com/company/perplexity.md · JSON: https://rewindex.com/api/v1/companies/perplexity · Generated 2026-10-17T23:57:37.422Z