Companies / Perplexity / incidents
Perplexity: Issue with usage based billing
Perplexity reported a critical usage-based billing incident: Computer was degraded and incorrectly reported insufficient credits. It started at 2026-09-03 20:30 UTC and was resolved at 2026-09-03 21:10 UTC, with a reported duration of 39 min; a fix was implemented by 2026-09-03 20:44 UTC.
Machine-written from the archived incident (Sol). Check the timeline before relying on it.
Affected components: Computer
Timeline of updates
- investigating
Computer is degraded. It is reporting insufficient credits wrongfully
- monitoring
We implemented a fix and are currently monitoring the result.
- resolved
This incident has been resolved.
Rewindex changes for this incident
- Critical incident: Issue with usage based billing 2026-09-03 20:30 UTC
Impact, status and times are the vendor’s own, as last archived. View on status.perplexity.com (opens in new tab). Perplexity profile · Recent Perplexity incidents · Markdown · JSON