Changes / Perplexity / Issue with usage based billing

Perplexity: Critical incident: Issue with usage based billing

Summary

Perplexity reported a critical usage-based billing incident: Computer was degraded and incorrectly reported insufficient credits. It started at 2026-09-03 20:30 UTC and was resolved at 2026-09-03 21:10 UTC, with a reported duration of 39 min; a fix was implemented by 2026-09-03 20:44 UTC.

Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.

Major incidentLabel: outage (model (Jev), 94%)Changed Detected Source: status.perplexity.com

What changed

AddedTitle#1
Before: not present
After: Issue with usage based billing
AddedImpact#2
Before: not present
After: critical
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2026-09-03 20:30 UTC
AddedResolved time#5
Before: not present
After: 2026-09-03 21:10 UTC
AddedUpdateinvestigating#6
Before: not present
After: Computer is degraded. It is reporting insufficient credits wrongfully
AddedUpdatemonitoring#7
Before: not present
After: We implemented a fix and are currently monitoring the result.
AddedUpdateresolved#8
Before: not present
After: This incident has been resolved.

First version of this incident archived by Rewindex. View the live incident.

History of this incident

When (UTC)ChangeKind
Critical incident: Issue with usage based billing (this change)
Perplexity reported a critical usage-based billing incident: Computer was degraded and incorrectly reported insufficient credits. It started at 2026-09-03 20:30 UTC and was resolved at 2026-09-03 21:10 UTC, with a reported duration of 39 min; a fix was implemented by 2026-09-03 20:44 UTC.
Major incident

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