# Perplexity: Critical incident: Issue with usage based billing

**Summary:** Perplexity reported a critical usage-based billing incident: Computer was degraded and incorrectly reported insufficient credits. It started at 2026-09-03 20:30 UTC and was resolved at 2026-09-03 21:10 UTC, with a reported duration of 39 min; a fix was implemented by 2026-09-03 20:44 UTC. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-09-03 20:30 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://status.perplexity.com/incidents/01M1Z156F1RJBNJ6JWZ8KHRS43](https://status.perplexity.com/incidents/01M1Z156F1RJBNJ6JWZ8KHRS43)
- [Company: Perplexity](https://rewindex.com/company/perplexity.md)
- Versions: before (none: first archived) → after incident\_version:34/01M1Z156F1RJBNJ6JWZ8KHRS43@8b1ed5c73ebe
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Issue with usage based billing
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-09-03 20:30 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-09-03 21:10 UTC
```

**6. Added: Update** (investigating) · 2026-09-03 20:30 UTC

```diff
+ Computer is degraded. It is reporting insufficient credits wrongfully
```

**7. Added: Update** (monitoring) · 2026-09-03 20:44 UTC

```diff
+ We implemented a fix and are currently monitoring the result.
```

**8. Added: Update** (resolved) · 2026-09-03 21:10 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-09-03 20:30 UTC | Critical incident: Issue with usage based billing (this change) | outage |

All Perplexity changes: [timeline](https://rewindex.com/company/perplexity/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i6ea505c16d4b6c · Markdown: https://rewindex.com/change/i6ea505c16d4b6c.md · JSON: https://rewindex.com/api/v1/changes/i6ea505c16d4b6c · Generated 2026-10-18T01:30:09.108Z