# Perplexity: Issue with usage based billing

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2026-09-03 20:30 UTC · Resolved: 2026-09-03 21:10 UTC · Duration: 40 min
- Updates: 3 · Affected components: Computer
- [Vendor status page: https://status.perplexity.com/incidents/01M1Z156F1RJBNJ6JWZ8KHRS43](https://status.perplexity.com/incidents/01M1Z156F1RJBNJ6JWZ8KHRS43)
- [Company: Perplexity](https://rewindex.com/company/perplexity.md)

## Summary

Perplexity reported a critical usage-based billing incident: Computer was degraded and incorrectly reported insufficient credits. It started at 2026-09-03 20:30 UTC and was resolved at 2026-09-03 21:10 UTC, with a reported duration of 39 min; a fix was implemented by 2026-09-03 20:44 UTC. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-09-03 20:30 UTC: Computer is degraded. It is reporting insufficient credits wrongfully
- **monitoring** 2026-09-03 20:44 UTC: We implemented a fix and are currently monitoring the result.
- **resolved** 2026-09-03 21:10 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-09-03 20:30 UTC: [Critical incident: Issue with usage based billing](https://rewindex.com/change/i6ea505c16d4b6c.md)


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Canonical: https://rewindex.com/company/perplexity/incidents/01M1Z156F1RJBNJ6JWZ8KHRS43 · Markdown: https://rewindex.com/company/perplexity/incidents/01M1Z156F1RJBNJ6JWZ8KHRS43.md · JSON: https://rewindex.com/api/v1/companies/perplexity/incidents/01M1Z156F1RJBNJ6JWZ8KHRS43 · Generated 2026-10-18T12:42:10.761Z