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Perplexity: Elevated API errors and timeouts

MinorStatus: resolvedStarted Resolved (37 min)4 updatesstatus.perplexity.com (opens in new tab)
Part of an outage event

AWS us-east-1 outage, Oct 9, 2026 · 17 vendors, 18 incidents

Perplexity’s incident started in the same window without naming AWS (timing only, not evidence of a link). (timing only, posted +5 min vs the first vendor naming AWS)

Swipe sideways to see the whole diagram.

same windowAWS us-east-1own incident not archivedWithin an hour5 vendors, 2 blamed AWSConvex, Temporal Cloud, JFrog, PlanetScale +1Later1 vendor, 1 blamed AWSChargebeePerplexity (this incident)posted +5 min
same windowAWS us-east-1own incident not archivedWithin an hour5 vendors, 2 blamed AWSConvex, Temporal Cloud,JFrog, PlanetScale +1Later1 vendor, 1 blamed AWSChargebeePerplexity (this incident)posted +5 min
Perplexity is outlined in red. Groups show up to a few vendors each; the event page lists every incident.
Mermaid source
flowchart LR
  root["AWS us-east-1<br/>own incident not archived"]:::inferred
  h1["Within an hour<br/>5 vendors, 2 blamed AWS<br/>Convex, Temporal Cloud, JFrog, PlanetScale +1"]:::blames
  root --> h1
  later["Later<br/>1 vendor, 1 blamed AWS<br/>Chargebee"]:::blames
  root --> later
  me["Perplexity (this incident)<br/>posted +5 min"]:::me
  root -.->|"same window"| me

Full event: timeline, evidence and all vendors →

Detected automatically from incidents that started together and named the same provider. A link means one vendor’s incident named another, not a confirmed cause.

Affected components: WebsiteAppComputer

Timeline of updates

  1. investigating

    Users may experience errors or timeouts when making API requests. We are investigating elevated API errors and timeouts.

  2. monitoring

    The issue causing elevated API errors and timeouts has been mitigated.

  3. monitoring

    Correction to our previous updates: we do not believe the API was affected by this incident and it remains operational.

  4. resolved

    The issue affecting the Website, App, and Computer has been resolved. All services are operational. The API remained operational throughout this incident.

Impact, status and times are the vendor’s own, as last archived. View on status.perplexity.com (opens in new tab).

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