# Perplexity: Elevated API errors and timeouts

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-10-09 22:38 UTC · Resolved: 2026-10-09 23:15 UTC · Duration: 37 min
- Updates: 4 · Affected components: Website, App, Computer
- [Vendor status page: https://status.perplexity.com/incidents/01M4HD3DNF1K94CR5D51C37RRN](https://status.perplexity.com/incidents/01M4HD3DNF1K94CR5D51C37RRN)
- [Company: Perplexity](https://rewindex.com/company/perplexity.md)

## Part of an outage event

- [AWS us-east-1 outage, Oct 9, 2026: 17 vendors, 18 incidents](https://rewindex.com/events/2026-10-09-aws-us-east-1)
- This incident started in the same window without naming AWS (timing only, not evidence of a link). (timing only, posted +5 min vs the first vendor naming AWS)

```mermaid
flowchart LR
  root["AWS us-east-1<br/>own incident not archived"]:::inferred
  h1["Within an hour<br/>5 vendors, 2 blamed AWS<br/>Convex, Temporal Cloud, JFrog, PlanetScale +1"]:::blames
  root --> h1
  later["Later<br/>1 vendor, 1 blamed AWS<br/>Chargebee"]:::blames
  root --> later
  me["Perplexity (this incident)<br/>posted +5 min"]:::me
  root -.->|"same window"| me
```

_Detected automatically from incidents that started together and named the same provider; a link means one incident named another vendor, not a confirmed cause._

## Timeline of updates

- **investigating** 2026-10-09 22:38 UTC: Users may experience errors or timeouts when making API requests. We are investigating elevated API errors and timeouts.
- **monitoring** 2026-10-09 23:01 UTC: The issue causing elevated API errors and timeouts has been mitigated.
- **monitoring** 2026-10-09 23:10 UTC: Correction to our previous updates: we do not believe the API was  affected by this incident and it remains operational.
- **resolved** 2026-10-09 23:15 UTC: The issue affecting the Website, App, and Computer has been resolved. All services are operational. The API remained operational throughout this incident.


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Canonical: https://rewindex.com/company/perplexity/incidents/01M4HD3DNF1K94CR5D51C37RRN · Markdown: https://rewindex.com/company/perplexity/incidents/01M4HD3DNF1K94CR5D51C37RRN.md · JSON: https://rewindex.com/api/v1/companies/perplexity/incidents/01M4HD3DNF1K94CR5D51C37RRN · Generated 2026-10-20T03:13:46.379Z