Companies/Plivo/Incidents

Plivo: Voice and Zentrunk partial outage

Affected components: ConferenceVoice API - ConferenceEndpoint calls (SIP)Voice API - Endpoint calls (SIP)Client Calls (Browser & Mobile)Voice API - Client Calls (Browser & Mobile)SIP TrunkingZentrunk - SIP Trunking - SIP TrunkingPSTN CallsVoice API - PSTN CallsREST APIs and XMLVoice API - REST APIs and XML

Timeline of updates

1. investigating2026-02-01 11:04 UTC

   We are currently investigating call degradation for the Voice API and Zentrunk services.

2. investigating2026-02-01 11:26 UTC

   We are continuing to investigate this issue.

3. resolved2026-02-01 11:31 UTC

   We observed elevated latency for approximately 10 minutes, which may have briefly affected performance for some users. The underlying issue was identified and addressed, and the system has since returned to normal operation.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

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