# Plivo: Voice and Zentrunk partial outage

- Impact (vendor’s label): none
- Status: resolved
- Started: 2026-02-01 11:04 UTC · Resolved: 2026-02-01 11:31 UTC · Duration: 27 min
- Updates: 3 · Affected components: Conference, Voice API - Conference, Endpoint calls (SIP), Voice API - Endpoint calls (SIP), Client Calls (Browser & Mobile), Voice API - Client Calls (Browser & Mobile), SIP Trunking, Zentrunk - SIP Trunking - SIP Trunking, PSTN Calls, Voice API - PSTN Calls, REST APIs and XML, Voice API - REST APIs and XML
- [Vendor status page: https://stspg.io/v9rds5l9jtq2](https://stspg.io/v9rds5l9jtq2)
- [Company: Plivo](https://rewindex.com/company/plivo.md)

## Timeline of updates

- **investigating** 2026-02-01 11:04 UTC: We are currently investigating call degradation for the Voice API and Zentrunk services.
- **investigating** 2026-02-01 11:26 UTC: We are continuing to investigate this issue.
- **resolved** 2026-02-01 11:31 UTC: We observed elevated latency for approximately 10 minutes, which may have briefly affected performance for some users. The underlying issue was identified and addressed, and the system has since returned to normal operation.


---
Canonical: https://rewindex.com/company/plivo/incidents/bm7s8j5m9yzv · Markdown: https://rewindex.com/company/plivo/incidents/bm7s8j5m9yzv.md · JSON: https://rewindex.com/api/v1/companies/plivo/incidents/bm7s8j5m9yzv · Generated 2026-10-20T00:51:47.698Z