Companies / Shopify / incidents
Shopify: UPS shipping rates not available at checkout
Some Shopify stores could not display UPS shipping rates at checkout; UPS rates from Shopify Shipping were unaffected. The vendor-rated major outage started at 2019-11-14 06:06 UTC, lasted 22 min, and was resolved at 2019-11-14 06:29 UTC. Shopify recommended adding other carriers’ rates so customers could complete orders; no cause or specific fix was stated.
Machine-written from the archived incident (Sol). Check the timeline before relying on it.
Affected components: Third party services
Timeline of updates
- monitoring
Some stores are seeing no UPS shipping rates displayed to customers at checkout. If you use UPS as your primary shipping method, we recommend that you add rates from other carriers so that customers can complete orders. UPS shipping rates from Shopify Shipping are not affected UPS is working on a solution and we’ll keep you updated.
- monitoring
We are continuing to monitor for any further issues.
- resolved
This incident has been resolved.
Rewindex changes for this incident
- Major incident: UPS shipping rates not available at checkout 2019-11-14 06:06 UTC
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Shopify profile · Recent Shopify incidents · Markdown · JSON