Changes / Shopify / UPS shipping rates not available at checkout
Shopify: Major incident: UPS shipping rates not available at checkout
Summary
Some Shopify stores could not display UPS shipping rates at checkout; UPS rates from Shopify Shipping were unaffected. The vendor-rated major outage started at 2019-11-14 06:06 UTC, lasted 22 min, and was resolved at 2019-11-14 06:29 UTC. Shopify recommended adding other carriers’ rates so customers could complete orders; no cause or specific fix was stated.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: UPS shipping rates not available at checkout
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2019-11-14 06:06 UTC
Before: not present
After: 2019-11-14 06:29 UTC
Before: not present
After: Third party services
Before: not present
After: Some stores are seeing no UPS shipping rates displayed to customers at checkout. If you use UPS as your primary shipping method, we recommend that you add rates from other carriers so that customers can complete orders.
UPS shipping rates from Shopify Shipping are not affected
UPS is working on a solution and we’ll keep you updated.
Before: not present
After: We are continuing to monitor for any further issues.
Before: not present
After: This incident has been resolved.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: UPS shipping rates not available at checkout (this change) Some Shopify stores could not display UPS shipping rates at checkout; UPS rates from Shopify Shipping were unaffected. The vendor-rated major outage started at 2019-11-14 06:06 UTC, lasted 22 min, and was resolved at 2019-11-14 06:29 UTC. Shopify recommended adding other carriers’ rates so customers could complete orders; no cause or specific fix was stated. | Major incident |