# Shopify: Major incident: UPS shipping rates not available at checkout

**Summary:** Some Shopify stores could not display UPS shipping rates at checkout; UPS rates from Shopify Shipping were unaffected. The vendor-rated major outage started at 2019-11-14 06:06 UTC, lasted 22 min, and was resolved at 2019-11-14 06:29 UTC. Shopify recommended adding other carriers’ rates so customers could complete orders; no cause or specific fix was stated. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2019-11-14 06:06 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: http://stspg.io/d82tbqzcdtjh](http://stspg.io/d82tbqzcdtjh)
- [Company: Shopify](https://rewindex.com/company/shopify.md)
- Versions: before (none: first archived) → after incident\_version:119/x6m63766rwzv@74791dec2bf5
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ UPS shipping rates not available at checkout
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2019-11-14 06:06 UTC
```

**5. Added: Resolved time**

```diff
+ 2019-11-14 06:29 UTC
```

**6. Added: Affected components**

```diff
+ Third party services
```

**7. Added: Update** (monitoring) · 2019-11-14 06:06 UTC

```diff
+ Some stores are seeing no UPS shipping rates displayed to customers at checkout. If you use UPS as your primary shipping method, we recommend that you add rates from other carriers so that customers can complete orders. UPS shipping rates from Shopify Shipping are not affected UPS is working on a solution and we’ll keep you updated.
```

**8. Added: Update** (monitoring) · 2019-11-14 06:07 UTC

```diff
+ We are continuing to monitor for any further issues.
```

**9. Added: Update** (resolved) · 2019-11-14 06:29 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2019-11-14 06:06 UTC | Major incident: UPS shipping rates not available at checkout (this change) | outage |

All Shopify changes: [timeline](https://rewindex.com/company/shopify/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/ifa41300e506dc0 · Markdown: https://rewindex.com/change/ifa41300e506dc0.md · JSON: https://rewindex.com/api/v1/changes/ifa41300e506dc0 · Generated 2026-10-18T02:54:36.938Z