Search

Companies / Shopify / incidents

Shopify: FedEx shipping rates not available at checkout

Impact: minorStatus: resolvedStarted Resolved (6.3 h)3 updatesSource: stspg.io (opens in new tab)

Affected components: Third party services

Timeline of updates

  1. monitoring

    FedEx shipping rates are intermittently unavailable to customers at checkout. FedEx is working on a solution and we'll keep you updated. If you use FedEx as your primary shipping method, you will need to add rates from other carriers or create flat shipping rates so that customers can complete orders. See our shipping rates help doc: https://help.shopify.com/en/manual/shipping/setting-up-and-managing-your-shipping/setting-up-shipping-rates or reach out to Shopify Support at https://help.shopify.com for assistance.

  2. monitoring

    We're continuing to monitor while FedEx works to find a solution for this issue.

  3. resolved

    This incident has been resolved.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Shopify profile · Recent Shopify incidents · Markdown · JSON