# Shopify: FedEx shipping rates not available at checkout

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2019-12-02 16:31 UTC · Resolved: 2019-12-02 22:50 UTC · Duration: 6.3 h
- Updates: 3 · Affected components: Third party services
- [Vendor status page: http://stspg.io/tvk4ffw77n84](http://stspg.io/tvk4ffw77n84)
- [Company: Shopify](https://rewindex.com/company/shopify.md)

## Timeline of updates

- **monitoring** 2019-12-02 16:31 UTC: FedEx shipping rates are intermittently unavailable to customers at checkout. FedEx is working on a solution and we'll keep you updated. If you use FedEx as your primary shipping method, you will need to add rates from other carriers or create flat shipping rates so that customers can complete orders. See our shipping rates help doc: https://help.shopify.com/en/manual/shipping/setting-up-and-managing-your-shipping/setting-up-shipping-rates or reach out to Shopify Support at https://help.shopify.com for assistance.
- **monitoring** 2019-12-02 22:30 UTC: We're continuing to monitor while FedEx works to find a solution for this issue.
- **resolved** 2019-12-02 22:50 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/shopify/incidents/sr2vbvhv5p04 · Markdown: https://rewindex.com/company/shopify/incidents/sr2vbvhv5p04.md · JSON: https://rewindex.com/api/v1/companies/shopify/incidents/sr2vbvhv5p04 · Generated 2026-10-18T10:29:21.939Z