# Shopify - Domain: shopify.com · Category: commerce - Status page: https://www.shopifystatus.com (polled every 10 minutes; now operational) - Incidents archived: 877 (177 major/critical, 7 maintenances), history since 2014-11-04 - Last 90 days: 0 incidents; open now: 0 - Silently edited or deleted incidents: 0 ## Incidents by year | Year | Incidents | Major/critical | Maintenance | Median duration | | --- | --- | --- | --- | --- | | 2014 | 16 | 1 | 0 | 20 min | | 2015 | 95 | 9 | 0 | 39 min | | 2016 | 135 | 2 | 1 | 34 min | | 2017 | 220 | 3 | 1 | 38 min | | 2018 | 202 | 56 | 3 | 50 min | | 2019 | 193 | 98 | 1 | 1.0 h | | 2020 | 10 | 3 | 0 | 24 min | | 2021 | 1 | 1 | 0 | 56 min | | 2022 | 2 | 2 | 1 | 1.9 h | | 2023 | 1 | 1 | 0 | 41 min | | 2025 | 2 | 1 | 0 | 1.8 h | ## Recent notable changes | When (UTC) | Change | Summary | | --- | --- | --- | | 2025-06-24 17:46 UTC | [Major incident: Some POS transactions are not completing on iOS devices Actions](https://rewindex.com/change/i19e3b10dc7f710.md) | pending | | 2023-03-13 15:24 UTC | [Critical incident: Some Merchants are experiencing issues accessing Storefronts and Shopify Admins](https://rewindex.com/change/i67f5e0eca949f3.md) | pending | | 2022-10-25 15:50 UTC | [Major incident: Some merchants are encountering errors within their admin](https://rewindex.com/change/i3cf5dc595a287e.md) | pending | | 2022-06-21 06:59 UTC | [Major incident: We are investigating an issue preventing web traffic to our servers](https://rewindex.com/change/iba83f786b045b0.md) | pending | | 2021-06-08 10:24 UTC | [Critical incident: Assets not loading for some Shopify services](https://rewindex.com/change/icd173615be16d9.md) | pending | | 2020-01-25 20:05 UTC | [Major incident: Checkout completion delayed for some stores](https://rewindex.com/change/idfb24cb206d82f.md) | pending | | 2020-01-25 19:48 UTC | [Major incident: PayPal not processing payments](https://rewindex.com/change/i41d030ac775950.md) | pending | | 2020-01-20 14:31 UTC | [Critical incident: Failures with Shopify Shipping, Shopify Pay and Admin access](https://rewindex.com/change/i1923a5a9002974.md) | pending | | 2019-12-04 22:30 UTC | [Major incident: Avalara service degradation causing some checkouts for merchants using Avalara to fall back to Shopify tax engine](https://rewindex.com/change/ia13b2cf41227c1.md) | pending | | 2019-12-03 15:41 UTC | [Critical incident: Shopify admin is currently unreachable](https://rewindex.com/change/id4d18f24630455.md) | pending | Full timeline: [Shopify changes](https://rewindex.com/company/shopify/changes.md) ## Silent edits and deletions _None._ ## Page change history | Page | URL | Versions | Last changed (UTC) | History | | --- | --- | --- | --- | --- | | Terms of service | [https://shopify.com/terms](https://shopify.com/terms) | 1 | 2026-10-17 | | | Pricing | [https://shopify.com/pricing](https://shopify.com/pricing) | 1 | 2026-10-17 | | | Trust / security | [https://www.shopify.com/security](https://www.shopify.com/security) | 1 | 2026-10-17 | | _No page changes since the first snapshot._ ## Latest 100 incidents | Started (UTC) | Incident | Impact | Duration | Edited | | --- | --- | --- | --- | --- | | 2025-06-24 22:57 UTC | [Shop Pay unavailable](https://stspg.io/1nx1vcvd553l) | minor | 33 min | | | 2025-06-24 17:46 UTC | [Some POS transactions are not completing on iOS devices Actions](https://stspg.io/tn2csdqxzfnn) | major | 3.1 h | | | 2023-03-13 15:24 UTC | [Some Merchants are experiencing issues accessing Storefronts and Shopify Admins](https://stspg.io/gbk91vr1gzd6) | critical | 41 min | | | 2022-10-25 15:50 UTC | [Some merchants are encountering errors within their admin](https://stspg.io/wfxjfl1wjt71) | major | 2.7 h | | | 2022-06-21 06:59 UTC | [We are investigating an issue preventing web traffic to our servers](https://stspg.io/6fnc5vztdb1l) | major | 1.2 h | | | 2021-06-08 10:24 UTC | [Assets not loading for some Shopify services](https://stspg.io/qyql2xlqzrt7) | critical | 56 min | | | 2020-03-22 12:30 UTC | [Interruption in service on some stores](http://stspg.io/457psnl3d6wg) | minor | 0 min | | | 2020-03-20 00:21 UTC | [Admin left nav is missing elements](http://stspg.io/686x2csd75s2) | minor | 3 min | | | 2020-03-18 21:16 UTC | [Login issues affecting some merchants](http://stspg.io/c828wc4zcp1z) | minor | 3.6 h | | | 2020-02-27 14:15 UTC | [Theme Editor degraded](http://stspg.io/0f3grv02frsf) | minor | 1.5 h | | | 2020-02-10 14:36 UTC | [Some discount codes might be improperly applied at checkout](http://stspg.io/1lb1m23291qz) | minor | 2.8 h | | | 2020-01-25 20:05 UTC | [Checkout completion delayed for some stores](http://stspg.io/gxjtpc191yd8) | major | 11 min | | | 2020-01-25 19:48 UTC | [PayPal not processing payments](http://stspg.io/cwj3glgql4y8) | major | 25 min | | | 2020-01-23 23:20 UTC | [Shopify storefronts not loading correctly for some stores](http://stspg.io/l13pxs67wv2q) | none | -20 min | | | 2020-01-20 14:31 UTC | [Failures with Shopify Shipping, Shopify Pay and Admin access](http://stspg.io/1rs1ghst4w09) | critical | 23 min | | | 2020-01-17 12:37 UTC | [Checkout completion delayed for some stores](http://stspg.io/z4m3hxwh9b6s) | none | 21 min | | | 2019-12-19 21:24 UTC | [Customer notification emails not being sent for some stores](http://stspg.io/z129r7ptn6sd) | minor | 44 min | | | 2019-12-07 19:30 UTC | [Some Shopify apps and services are experiencing difficulties](http://stspg.io/mv1ssvv0bft2) | minor | 0 min | | | 2019-12-04 22:30 UTC | [Avalara service degradation causing some checkouts for merchants using Avalara to fall back to Shopify tax engine](http://stspg.io/xf7v67jps2d6) | major | 34 min | | | 2019-12-04 22:13 UTC | [Checkouts on some stores are unavailable](http://stspg.io/6nqfrytm8rnw) | minor | 1.9 h | | | 2019-12-03 15:41 UTC | [Shopify admin is currently unreachable](http://stspg.io/xv6y5vhwqcmp) | critical | 9 min | | | 2019-12-02 16:31 UTC | [FedEx shipping rates not available at checkout](http://stspg.io/tvk4ffw77n84) | minor | 6.3 h | | | 2019-11-28 15:41 UTC | [Facebook sales channel not syncing](http://stspg.io/nzfk5sb3t4cl) | minor | 6.2 h | | | 2019-11-26 10:20 UTC | [Items missing from search results in Admin](http://stspg.io/bn6sy59l3n2z) | none | 1.3 h | | | 2019-11-25 19:46 UTC | [Admin and Storefronts experiencing intermittent downtime](http://stspg.io/mq1w8q4lmhq9) | major | 1.8 h | | | 2019-11-20 23:59 UTC | [Buy button malfunctioning in the admin](http://stspg.io/8k65nr47sz39) | major | 7 min | | | 2019-11-20 18:40 UTC | [Shopify storefronts not accessible on some stores](http://stspg.io/21g63932pqhq) | major | 5 min | | | 2019-11-15 20:21 UTC | [No packing slips are being served](http://stspg.io/rgwgzvbqt8rp) | major | 2.1 h | | | 2019-11-14 06:06 UTC | [UPS shipping rates not available at checkout](http://stspg.io/d82tbqzcdtjh) | major | 23 min | | | 2019-11-14 06:05 UTC | [Some stores unable to purchase UPS shipping labels.](http://stspg.io/20fw2plt7vjx) | major | 0 min | | | 2019-11-12 19:18 UTC | [Analytics, metrics, reports and Flow delayed](http://stspg.io/wy2v0fhmz6wr) | minor | 2.9 h | | | 2019-11-11 11:52 UTC | [Order Printer, as well as Amazon and Google Shopping sales channels experiencing issues](http://stspg.io/s48fbmfqgg93) | minor | 55 min | | | 2019-11-08 15:38 UTC | [Shopify storefronts/admins not accessible on some stores](http://stspg.io/v1n5lf6x7gnd) | minor | 17 min | | | 2019-11-08 04:15 UTC | [UPS shipping rates not available at checkout](http://stspg.io/3s2qvq1qqnng) | major | 3.5 h | | | 2019-11-05 19:29 UTC | [Some stores unable to purchase DHL Express shipping labels.](http://stspg.io/pjk2n8644m1f) | major | 2.0 h | | | 2019-11-05 16:51 UTC | [Storefront and checkout down for some shops](http://stspg.io/w1mw9jshywrt) | major | 2.2 h | | | 2019-11-02 01:05 UTC | [Admin not loading correctly for some stores](http://stspg.io/99744dswky5c) | minor | 59 min | | | 2019-11-01 17:15 UTC | [Storefront and checkouts down for some storefronts](http://stspg.io/p2vwz2m5p1vh) | major | 5.1 h | | | 2019-10-29 23:07 UTC | [Customers page not loading correctly for some stores](http://stspg.io/3qwtlnc1w2h6) | minor | 37 min | | | 2019-10-29 16:09 UTC | [Interruption in service on some stores](http://stspg.io/wt9qslskt86t) | major | 24 min | | | 2019-10-25 15:04 UTC | [Network connectivity issues with some customers from Italy](http://stspg.io/j6fd624y7g3k) | minor | 11 d | | | 2019-10-25 14:54 UTC | [UPS shipping rates not available at checkout](http://stspg.io/sw9lbbdzbrdw) | major | 1.3 h | | | 2019-10-23 13:48 UTC | [Payment processing failures for merchants using PayPal Express](http://stspg.io/4z5dmg8qt1bm) | major | 21 min | | | 2019-10-22 21:19 UTC | [Problems logging into Shopify accounts](http://stspg.io/f20j5x6wncky) | minor | 1.4 h | | | 2019-10-22 20:13 UTC | [Themes not installing to some shops, problems with downloading shipping labels](http://stspg.io/5xpkvptwplkq) | minor | 6.9 h | | | 2019-10-22 14:09 UTC | [The Admin is not loading correctly for some stores](http://stspg.io/v2bsp2nzsb8z) | major | 1.9 h | | | 2019-10-22 01:03 UTC | [Storefront, Admin and Checkout down for some stores](http://stspg.io/gr28x9wttlw3) | major | 24 min | | | 2019-10-21 19:19 UTC | [SMS messages for order confirmations not received or delayed](http://stspg.io/m11fsg97vrdq) | minor | 23 min | | | 2019-10-21 17:47 UTC | [Network connectivity issues with some Wind 3, Fastweb and TIM customers from Italy](http://stspg.io/tnbq1bs91frf) | minor | 4 d | | | 2019-10-17 17:31 UTC | [Google Shopping app not syncing](http://stspg.io/3n81024tflbv) | major | 1.1 h | | | 2019-10-16 20:07 UTC | [Checkout completion delayed for some stores, Storefront and Admin inaccessible](https://www.shopifystatus.com/incidents/87z223n07ww1) | critical | 31 min | | | 2019-10-15 15:09 UTC | [Live View data in admin delayed](https://www.shopifystatus.com/incidents/05j122826fd7) | minor | 18 h | | | 2019-10-15 04:21 UTC | [Live View data in admin delayed](https://www.shopifystatus.com/incidents/83r9cv4rjw8x) | minor | 4.2 h | | | 2019-10-09 16:43 UTC | [Taxes not being applied](https://www.shopifystatus.com/incidents/b9snhjzt94hz) | major | 2.0 h | | | 2019-10-09 14:56 UTC | [Checkout completion delayed for some stores](https://www.shopifystatus.com/incidents/f2zskqhtkbpx) | minor | 14 min | | | 2019-10-08 21:58 UTC | [Support phone number is down](https://www.shopifystatus.com/incidents/30nvjqlgcygj) | minor | 26 min | | | 2019-10-05 07:45 UTC | [Partial outage is preventing purchasing new custom domains or changing registrar info](https://www.shopifystatus.com/incidents/1qrxf20jm7ny) | minor | 3.3 h | | | 2019-10-04 12:35 UTC | [Interruption in service / Slow page loading on some stores](https://www.shopifystatus.com/incidents/2dgmgcsxtd1j) | minor | 40 min | | | 2019-10-01 21:37 UTC | [Zip code not kept during checkout for some stores](https://www.shopifystatus.com/incidents/t8d3s0bfk91t) | major | 32 h | | | 2019-09-29 17:01 UTC | [Admin area slow/not loading for many stores](https://www.shopifystatus.com/incidents/nr5t79lmgrrd) | major | 55 min | | | 2019-09-29 02:21 UTC | [UPS shipping rates not available at checkout](https://www.shopifystatus.com/incidents/1yp34tpc195j) | major | 25 min | | | 2019-09-23 21:21 UTC | [Custom USPS accounts not showing international shipping rates at checkout](https://www.shopifystatus.com/incidents/ksjh42f1qrlk) | major | 40 h | | | 2019-09-23 16:30 UTC | [Some stores unable to purchase DHL Express shipping labels](https://www.shopifystatus.com/incidents/d00t8dxjsyj2) | major | 3.2 h | | | 2019-09-17 14:42 UTC | [New stores in Japan unable to set up Shopify Payments](https://www.shopifystatus.com/incidents/frqmspr3ck20) | minor | 3.0 h | | | 2019-09-16 16:49 UTC | [Wholesale channel not loading](https://www.shopifystatus.com/incidents/73clwxqck6b1) | minor | 1.7 h | | | 2019-09-12 19:17 UTC | [Some stores unable to purchase USPS shipping labels.](https://www.shopifystatus.com/incidents/75pvv00fdv7k) | major | 14 min | | | 2019-09-11 17:44 UTC | [Draft orders payment not processing on the Worldpay gateway](https://www.shopifystatus.com/incidents/bxfntk1hw3gz) | minor | 1.4 h | | | 2019-09-11 16:37 UTC | [Search not working on Shopify admin and Shopify web pages](https://www.shopifystatus.com/incidents/bqh6613ttl38) | minor | 6.8 h | | | 2019-09-11 01:25 UTC | [Checkout completion delayed for some stores](https://www.shopifystatus.com/incidents/hq0wtv5mhjlk) | minor | 1.6 h | | | 2019-09-09 21:39 UTC | [Shopify Flow workflows](https://www.shopifystatus.com/incidents/ksdq129mx0yx) | none | 53 min | | | 2019-09-09 21:17 UTC | [Checkout completion delayed for some stores](https://www.shopifystatus.com/incidents/8xtqtkj6r0cj) | major | 20 min | | | 2019-09-06 17:19 UTC | [Interruption in service on some stores](https://www.shopifystatus.com/incidents/vpcggvcz8djm) | major | 14 min | | | 2019-09-05 18:00 UTC | [Shopify Payments not capturing payments](https://www.shopifystatus.com/incidents/95d6bq3845dm) | major | 1.8 h | | | 2019-09-05 17:21 UTC | [Web admin degraded performance](https://www.shopifystatus.com/incidents/f26rs04pkr0s) | minor | 1.5 h | | | 2019-09-05 14:03 UTC | [Checkout completion delayed for some stores](https://www.shopifystatus.com/incidents/64mznk8b0wzv) | minor | 55 min | | | 2019-09-04 13:33 UTC | [Interruption in service on some stores](https://www.shopifystatus.com/incidents/4cw75pwjqyj2) | minor | 13 min | | | 2019-08-29 06:14 UTC | [Fedex shipping rates not available at checkout](https://www.shopifystatus.com/incidents/ymz7t8n35vld) | major | 15 min | | | 2019-08-29 02:57 UTC | [Customer notification emails not being sent for some stores](https://www.shopifystatus.com/incidents/4h01r9vzrcw4) | none | 16 min | | | 2019-08-28 16:31 UTC | [Shopify Flow unavailable](https://www.shopifystatus.com/incidents/h63qrk6sbtp1) | minor | 2.2 h | | | 2019-08-27 20:03 UTC | [Shopify Flow and Webhooks are experiencing delays](https://www.shopifystatus.com/incidents/lbnw2lj9fn12) | minor | 4.1 h | | | 2019-08-27 15:57 UTC | [Admin not loading correctly for some stores](https://www.shopifystatus.com/incidents/vnkkpdbgftjk) | minor | 1.5 h | | | 2019-08-27 14:22 UTC | [Shopify Flow, Shopify Pay and Webhooks experiencing delays](https://www.shopifystatus.com/incidents/0cdh7yj5s6wr) | minor | 26 min | | | 2019-08-26 23:01 UTC | [Some stores unable to purchase USPS shipping labels.](https://www.shopifystatus.com/incidents/kyh0gb7k3cmg) | major | 3.4 h | | | 2019-08-22 20:46 UTC | [Amazon Pay not working for some stores](https://www.shopifystatus.com/incidents/tyvqth6v99bc) | minor | 23 min | | | 2019-08-22 16:49 UTC | [UPS shipping rates not available at checkout](https://www.shopifystatus.com/incidents/47g4c6lbqz2r) | major | 21 min | | | 2019-08-19 14:52 UTC | [Web/admin very slow](https://www.shopifystatus.com/incidents/46wlx6k74526) | minor | 3.0 h | | | 2019-08-06 18:40 UTC | [Checkout confirmation SMS not sent for some stores](https://www.shopifystatus.com/incidents/3yhkgg8xpt28) | none | 1.1 h | | | 2019-08-01 18:11 UTC | [Checkout providing error messages when processing payments](https://www.shopifystatus.com/incidents/znytd0p9zjhl) | none | 1.8 h | | | 2019-07-31 21:17 UTC | [Canada Region Outage](https://www.shopifystatus.com/incidents/0ly1k3vhk7sl) | none | 0 min | | | 2019-07-19 18:42 UTC | [Admin not loading correctly for some stores](https://www.shopifystatus.com/incidents/tqk07g2q24cb) | major | 48 min | | | 2019-07-18 10:53 UTC | [Orders page not loading on Shopify Android.](https://www.shopifystatus.com/incidents/5mwwfcvhcvyx) | minor | 4.4 h | | | 2019-07-16 17:27 UTC | [Shopify storefronts not accessible on some stores](https://www.shopifystatus.com/incidents/7qw3np12r6cx) | major | 40 min | | | 2019-07-10 21:15 UTC | [Shopify Payments not processing payments and/or providing error messages when processing payments](https://www.shopifystatus.com/incidents/bbbqg54ph6n8) | major | 1.8 h | | | 2019-07-10 18:00 UTC | [Some dropdown menu items not responding](https://www.shopifystatus.com/incidents/pdd4hm552hpk) | major | 2.4 h | | | 2019-07-10 16:54 UTC | [Shopify Payments not processing payments and/or providing error messages when processing payments](https://www.shopifystatus.com/incidents/v9bztkk8g35m) | major | 17 min | | | 2019-07-05 21:33 UTC | [UPS shipping rates not available at checkout](https://www.shopifystatus.com/incidents/rmfbx0p2gmfz) | major | 1.8 h | | | 2019-07-02 17:42 UTC | [All Shopify Flows are currently delayed](https://www.shopifystatus.com/incidents/pgdvw0cfn6r9) | minor | 2.1 h | | | 2019-07-02 13:51 UTC | [Shopify storefronts not accessible on some stores](https://www.shopifystatus.com/incidents/rn8jgdcyk0vs) | critical | 1.3 h | | | 2019-06-27 13:18 UTC | [Partners Dashboard and Experts Marketplace experiencing issues with form submission](https://www.shopifystatus.com/incidents/j6b7bvpf146b) | none | 49 min | | | 2019-06-26 02:28 UTC | [App crashes on startup for iOS POS 5.29 for some stores.](https://www.shopifystatus.com/incidents/d8rm7vzkw56y) | major | 2.2 h | | ## Charts ### Chart data: Shopify status incidents per year Grey: all non-maintenance incidents. Orange: major or critical. Years before Oct 2026 come from the vendor’s own status history. | Year | Incidents | Major/critical | | --- | --- | --- | | 2014 | 16 | 1 | | 2015 | 95 | 9 | | 2016 | 135 | 2 | | 2017 | 220 | 3 | | 2018 | 202 | 56 | | 2019 | 193 | 98 | | 2020 | 10 | 3 | | 2021 | 1 | 1 | | 2022 | 2 | 2 | | 2023 | 1 | 1 | | 2025 | 2 | 1 | ### Chart data: Incidents per month, last 36 months By impact as reported by the vendor. Maintenance excluded. | Month | Impact | Incidents | | --- | --- | --- | | 2025-06 | major | 1 | | 2025-06 | minor | 1 | ### Chart data: Page snapshot history One dot per archived version. Grey = first archived (baseline), orange = text changed. | Date | Page | Change | | --- | --- | --- | | 2026-10-17 | Trust / security | baseline | | 2026-10-17 | Terms of service | baseline | | 2026-10-17 | Pricing | baseline | --- Canonical: https://rewindex.com/company/shopify · Markdown: https://rewindex.com/company/shopify.md · JSON: https://rewindex.com/api/v1/companies/shopify · Generated 2026-10-18T00:36:57.230Z