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Shopify: No packing slips are being served

Impact: majorStatus: resolvedStarted Resolved (2.1 h)4 updatesSource: stspg.io (opens in new tab)
Summary

Shopify’s packing slip service in Admin stopped serving packing slips in a major outage from 2019-11-15 20:21 UTC to 2019-11-15 22:27 UTC, lasting 2 h 6 min. Shopify implemented a fix at 2019-11-15 22:12 UTC and confirmed resolution; no cause was stated.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Admin

Timeline of updates

  1. investigating

    We are currently investigating this issue.

  2. investigating

    We are continuing to investigate the issue with the packing slip service

  3. monitoring

    A fix has been implemented and we are monitoring the results.

  4. resolved

    This incident has been resolved.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Shopify profile · Recent Shopify incidents · Markdown · JSON