# Shopify: No packing slips are being served

- Impact (vendor’s label): major
- Status: resolved
- Started: 2019-11-15 20:21 UTC · Resolved: 2019-11-15 22:27 UTC · Duration: 2.1 h
- Updates: 4 · Affected components: Admin
- [Vendor status page: http://stspg.io/rgwgzvbqt8rp](http://stspg.io/rgwgzvbqt8rp)
- [Company: Shopify](https://rewindex.com/company/shopify.md)

## Summary

Shopify’s packing slip service in Admin stopped serving packing slips in a major outage from 2019-11-15 20:21 UTC to 2019-11-15 22:27 UTC, lasting 2 h 6 min. Shopify implemented a fix at 2019-11-15 22:12 UTC and confirmed resolution; no cause was stated. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2019-11-15 20:21 UTC: We are currently investigating this issue.
- **investigating** 2019-11-15 21:56 UTC: We are continuing to investigate the issue with the packing slip service
- **monitoring** 2019-11-15 22:12 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2019-11-15 22:27 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2019-11-15 20:21 UTC: [Major incident: No packing slips are being served](https://rewindex.com/change/i774aa871094987.md)


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Canonical: https://rewindex.com/company/shopify/incidents/fdzvpq2xzgms · Markdown: https://rewindex.com/company/shopify/incidents/fdzvpq2xzgms.md · JSON: https://rewindex.com/api/v1/companies/shopify/incidents/fdzvpq2xzgms · Generated 2026-10-18T10:39:39.452Z