Changes / Shopify / No packing slips are being served

Shopify: Major incident: No packing slips are being served

Summary

Shopify’s packing slip service in Admin stopped serving packing slips in a major outage from 2019-11-15 20:21 UTC to 2019-11-15 22:27 UTC, lasting 2 h 6 min. Shopify implemented a fix at 2019-11-15 22:12 UTC and confirmed resolution; no cause was stated.

Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.

Major incidentLabel: outage (model (Jev), 100%)Changed Detected Source: stspg.io (opens in new tab)

What changed

AddedTitle#1
Before: not present
After: No packing slips are being served
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2019-11-15 20:21 UTC
AddedResolved time#5
Before: not present
After: 2019-11-15 22:27 UTC
AddedAffected components#6
Before: not present
After: Admin
AddedUpdateinvestigating#7
Before: not present
After: We are currently investigating this issue.
AddedUpdateinvestigating#8
Before: not present
After: We are continuing to investigate the issue with the packing slip service
AddedUpdatemonitoring#9
Before: not present
After: A fix has been implemented and we are monitoring the results.
AddedUpdateresolved#10
Before: not present
After: This incident has been resolved.

First version of this incident archived by Rewindex. View the live incident (opens in new tab).

History of this incident

When (UTC)ChangeKind
Major incident: No packing slips are being served (this change)
Shopify’s packing slip service in Admin stopped serving packing slips in a major outage from 2019-11-15 20:21 UTC to 2019-11-15 22:27 UTC, lasting 2 h 6 min. Shopify implemented a fix at 2019-11-15 22:12 UTC and confirmed resolution; no cause was stated.
Major incident

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