Shopify: Assets not loading for some Shopify services

Impact: criticalStatus: resolvedStarted 2021-06-08 10:24 UTCResolved 2021-06-08 11:20 UTC (56 min)4 updatesSource: stspg.io

Summary

Shopify reported a critical outage affecting CDN assets and access to Admin, Checkout and Storefront services for some merchants and customers. It started at 2021-06-08 10:24 UTC and was resolved at 2021-06-08 11:20 UTC, lasting 55 min; Shopify identified the problem but did not state a cause or specific fix.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: AdminStorefrontCheckout

Timeline of updates

investigating2021-06-08 10:24 UTC
Assets served from Shopify's CDN are temporarily not accessible. We are investigating and will keep you updated.
investigating2021-06-08 10:31 UTC
Some merchants and customers are experiencing issues accessing different Shopify services, including storefronts and admins We are investigating this and will keep you updated
identified2021-06-08 10:49 UTC
We have identified the problem impacting several Shopify services and are working on a fix.
resolved2021-06-08 11:20 UTC
This incident has been resolved.

Rewindex changes for this incident

Critical incident: Assets not loading for some Shopify services 2021-06-08 10:24 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Shopify profile · Recent Shopify incidents · Markdown · JSON