Shopify: Customer notification emails not being sent for some stores
Timeline of updates
- investigating
Some stores are temporarily not sending email notifications to customers. We are investigating and will keep you updated.
- monitoring
A fix has been implemented and we are monitoring the results.
- resolved
This incident has been resolved.
Archive proof
Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert. That proves this record existed by then and has not been changed since, by anyone, Rewindex included.
How the archive is checked, and what it cannot prove.
First version captured
In the 2026-10-17 checkpoint, timestamped by FreeTSA and DigiCert on . Record hash
5097ef0a263a8849…
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).
Cite this
Status incident (vendor impact label: minor) posted by Shopify, started 2019-12-19 21:24 UTC, resolved after 44 min, 3 update(s).
- Title
- Customer notification emails not being sent for some stores
- Vendor
- Shopify
- Date
- URL
- https://rewindex.com/company/shopify/incidents/w34vfn9z1x75
Shopify profileRecent Shopify incidentsAll outages on December 19, 2019Shopify in December 2019MarkdownJSON