rewindex

CompaniesShopifyMonthly reportsDecember 2019

Shopify in December 2019: incidents, uptime and changes

6incidents posted
2labelled major or critical
99.90%free of major/critical
98.78%free of any incident
0price changes
0notable page changes

Vendor-reported outage time 43 min, incident time 9 h 4 min. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Critical 1 · Major 1 · Minor 4

Major and critical incidents 2

IncidentImpactStartedDurationStatusDay
Shopify admin is currently unreachableCritical9 minresolved12-03
Avalara service degradation causing some checkouts for merchants using Avalara to fall back to Shopify tax engineMajor34 minresolved12-04

Other incidents 4

IncidentImpactStartedDurationStatusDay
FedEx shipping rates not available at checkoutMinor6.3 hresolved12-02
Checkouts on some stores are unavailableMinor1.9 hresolved12-04
Some Shopify apps and services are experiencing difficultiesMinor0 minresolved12-07
Customer notification emails not being sent for some storesMinor44 minresolved12-19

Cite this

Shopify posted 6 status incidents in December 2019 (2 major or critical); 0 price changes and 0 notable page changes observed.

Title
Shopify in December 2019
Vendor
Shopify
Date
URL
https://rewindex.com/company/shopify/2019/12

All Shopify monthsRecent incidentsMarkdown