CompaniesShopifyMonthly reportsNovember 2019
Shopify in November 2019: incidents, uptime and changes
Vendor-reported outage time 17 h 16 min, incident time 43 h 38 min. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.
By vendor label: Major 10 · Minor 5 · No impact listed 1
Major and critical incidents 10
| Incident | Impact | Started | Duration | Status | Day |
|---|---|---|---|---|---|
| Storefront and checkouts down for some storefronts | Major | 5.1 h | resolved | 11-01 | |
| Storefront and checkout down for some shops | Major | 2.2 h | resolved | 11-05 | |
| Some stores unable to purchase DHL Express shipping labels. | Major | 2.0 h | resolved | 11-05 | |
| UPS shipping rates not available at checkout | Major | 3.5 h | resolved | 11-08 | |
| Some stores unable to purchase UPS shipping labels. | Major | 0 min | resolved | 11-14 | |
| UPS shipping rates not available at checkout | Major | 23 min | resolved | 11-14 | |
| No packing slips are being served | Major | 2.1 h | resolved | 11-15 | |
| Shopify storefronts not accessible on some stores | Major | 5 min | resolved | 11-20 | |
| Buy button malfunctioning in the admin | Major | 7 min | resolved | 11-20 | |
| Admin and Storefronts experiencing intermittent downtime | Major | 1.8 h | resolved | 11-25 |
Other incidents 6
| Incident | Impact | Started | Duration | Status | Day |
|---|---|---|---|---|---|
| Admin not loading correctly for some stores | Minor | 59 min | resolved | 11-02 | |
| Shopify storefronts/admins not accessible on some stores | Minor | 17 min | resolved | 11-08 | |
| Order Printer, as well as Amazon and Google Shopping sales channels experiencing issues | Minor | 55 min | resolved | 11-11 | |
| Analytics, metrics, reports and Flow delayed | Minor | 2.9 h | resolved | 11-12 | |
| Items missing from search results in Admin | No impact listed | 1.3 h | resolved | 11-26 | |
| Facebook sales channel not syncing | Minor | 6.2 h | resolved | 11-28 |
Cite this
Shopify posted 16 status incidents in November 2019 (10 major or critical); 0 price changes and 0 notable page changes observed.
- Title
- Shopify in November 2019
- Vendor
- Shopify
- Date
- URL
- https://rewindex.com/company/shopify/2019/11