Companies Shopify Monthly reportsOctober 2019

Shopify in October 2019: incidents, uptime and changes

21incidents posted

9labelled major or critical

94.63%free of major/critical

58.58%free of any incident

0price changes

0notable page changes

Vendor-reported outage time 39 h 53 min, incident time 12.8 days. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Critical 1 · Major 8 · Minor 12

Major and critical incidents 9

Incident	Impact	Started	Duration	Status	Day
Checkout completion delayed for some stores, Storefront and Admin inaccessible	Critical	Oct 16, 2019, 20:07	31 min	resolved	10-16
Zip code not kept during checkout for some stores	Major	Oct 1, 2019, 21:37	32 h	resolved	10-01
Taxes not being applied	Major	Oct 9, 2019, 16:43	2.0 h	resolved	10-09
Google Shopping app not syncing	Major	Oct 17, 2019, 17:31	1.1 h	resolved	10-17
Storefront, Admin and Checkout down for some stores	Major	Oct 22, 2019, 01:03	24 min	resolved	10-22
The Admin is not loading correctly for some stores	Major	Oct 22, 2019, 14:09	1.9 h	resolved	10-22
Payment processing failures for merchants using PayPal Express	Major	Oct 23, 2019, 13:48	21 min	resolved	10-23
UPS shipping rates not available at checkout	Major	Oct 25, 2019, 14:54	1.3 h	resolved	10-25
Interruption in service on some stores	Major	Oct 29, 2019, 16:09	24 min	resolved	10-29

Other incidents 12

Incident	Impact	Started	Duration	Status	Day
Interruption in service / Slow page loading on some stores	Minor	Oct 4, 2019, 12:35	40 min	resolved	10-04
Partial outage is preventing purchasing new custom domains or changing registrar info	Minor	Oct 5, 2019, 07:45	3.3 h	resolved	10-05
Support phone number is down	Minor	Oct 8, 2019, 21:58	26 min	resolved	10-08
Checkout completion delayed for some stores	Minor	Oct 9, 2019, 14:56	14 min	resolved	10-09
Live View data in admin delayed	Minor	Oct 15, 2019, 04:21	4.2 h	resolved	10-15
Live View data in admin delayed	Minor	Oct 15, 2019, 15:09	18 h	resolved	10-15
Network connectivity issues with some Wind 3, Fastweb and TIM customers from Italy	Minor	Oct 21, 2019, 17:47	4 d	resolved	10-21
SMS messages for order confirmations not received or delayed	Minor	Oct 21, 2019, 19:19	23 min	resolved	10-21
Themes not installing to some shops, problems with downloading shipping labels	Minor	Oct 22, 2019, 20:13	6.9 h	resolved	10-22
Problems logging into Shopify accounts	Minor	Oct 22, 2019, 21:19	1.4 h	resolved	10-22
Network connectivity issues with some customers from Italy	Minor	Oct 25, 2019, 15:04	11 d	resolved	10-25
Customers page not loading correctly for some stores	Minor	Oct 29, 2019, 23:07	37 min	resolved	10-29

Cite this

Shopify posted 21 status incidents in October 2019 (9 major or critical); 0 price changes and 0 notable page changes observed.

Title: Shopify in October 2019
Vendor: Shopify
Date: 2019-10-01 00:00 UTC
URL: https://rewindex.com/company/shopify/2019/10

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