rewindex

CompaniesShopifyIncidents

Shopify: Customers page not loading correctly for some stores

MinorStatus: resolvedStarted Resolved (37 min)5 updatesstspg.io (opens in new tab)

Affected components: Admin

Timeline of updates

  1. identified

    Some merchants are currently unable to access Customers pages in their Shopify Admin. We are investigating and will keep you updated.

  2. investigating

    We are currently investigating this issue.

  3. identified

    The issue has been identified and a fix is being implemented.

  4. monitoring

    A fix has been implemented and we are monitoring the results.

  5. resolved

    This incident has been resolved.

Archive proof

Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert. That proves this record existed by then and has not been changed since, by anyone, Rewindex included.

How the archive is checked, and what it cannot prove.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by Shopify, started 2019-10-29 23:07 UTC, resolved after 37 min, 5 update(s).

Title
Customers page not loading correctly for some stores
Vendor
Shopify
Date
URL
https://rewindex.com/company/shopify/incidents/657t4188g2w9

Shopify profileRecent Shopify incidentsAll outages on October 29, 2019Shopify in October 2019MarkdownJSON