# Shopify: Customers page not loading correctly for some stores

> Shopify status incident “Customers page not loading correctly for some stores” on 2019-10-29: impact minor (vendor’s label), 37 min, 5 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/shopify/incidents/657t4188g2w9
Last updated: 2019-10-29T23:44:21Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2019-10-29 23:07 UTC · Resolved: 2019-10-29 23:44 UTC · Duration: 37 min
- Updates: 5 · Affected components: Admin
- [Vendor status page: http://stspg.io/3qwtlnc1w2h6](http://stspg.io/3qwtlnc1w2h6)
- [Company: Shopify](https://rewindex.com/company/shopify.md)

## Timeline of updates

- **identified** 2019-10-29 23:07 UTC: Some merchants are currently unable to access Customers pages in their Shopify Admin. We are investigating and will keep you updated.
- **investigating** 2019-10-29 23:11 UTC: We are currently investigating this issue.
- **identified** 2019-10-29 23:20 UTC: The issue has been identified and a fix is being implemented.
- **monitoring** 2019-10-29 23:39 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2019-10-29 23:44 UTC: This incident has been resolved.

## Cite this

Status incident (vendor impact label: minor) posted by Shopify, started 2019-10-29 23:07 UTC, resolved after 37 min, 5 update(s).

- Canonical URL: https://rewindex.com/company/shopify/incidents/657t4188g2w9
- Citation: Shopify, “Customers page not loading correctly for some stores” (2019-10-29 23:07 UTC). Archived by Rewindex: https://rewindex.com/company/shopify/incidents/657t4188g2w9 (CC BY 4.0).
- Markdown link: `[Shopify: Customers page not loading correctly for some stores (2019-10-29)](https://rewindex.com/company/shopify/incidents/657t4188g2w9)`


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Canonical: https://rewindex.com/company/shopify/incidents/657t4188g2w9 · Markdown: https://rewindex.com/company/shopify/incidents/657t4188g2w9.md · JSON: https://rewindex.com/api/v1/companies/shopify/incidents/657t4188g2w9 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T17:06:14.025Z