# Shopify in October 2019: incidents, uptime and changes

> Shopify in October 2019: 21 incidents on its status page (9 major or critical), 94.63% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Shopify’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/shopify/2019/10
Last updated: 2019-11-01T15:04:32Z

- Incidents posted: 21 (major/critical: 9) · Maintenance: 0
- By vendor impact label: critical 1, major 8, minor 12
- Uptime (vendor-reported): 94.63% free of major/critical incidents, 58.58% free of any incident; outage time 39 h 53 min, incident time 12.8 days
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [September 2019](https://rewindex.com/company/shopify/2019/09.md) · Next: [November 2019](https://rewindex.com/company/shopify/2019/11.md) · [All months](https://rewindex.com/company/shopify/reports.md) · [Shopify](https://rewindex.com/company/shopify.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Checkout completion delayed for some stores, Storefront and Admin inaccessible](https://rewindex.com/company/shopify/incidents/87z223n07ww1.md) | critical | 2019-10-16 20:07 UTC | 2019-10-16 20:38 UTC | 31 min | resolved |
| [Zip code not kept during checkout for some stores](https://rewindex.com/company/shopify/incidents/t8d3s0bfk91t.md) | major | 2019-10-01 21:37 UTC | 2019-10-03 05:31 UTC | 32 h | resolved |
| [Taxes not being applied](https://rewindex.com/company/shopify/incidents/b9snhjzt94hz.md) | major | 2019-10-09 16:43 UTC | 2019-10-09 18:46 UTC | 2.0 h | resolved |
| [Google Shopping app not syncing](https://rewindex.com/company/shopify/incidents/2ykp7p3w34t9.md) | major | 2019-10-17 17:31 UTC | 2019-10-17 18:35 UTC | 1.1 h | resolved |
| [Storefront, Admin and Checkout down for some stores](https://rewindex.com/company/shopify/incidents/nv0sr1jfsqn8.md) | major | 2019-10-22 01:03 UTC | 2019-10-22 01:27 UTC | 24 min | resolved |
| [The Admin is not loading correctly for some stores](https://rewindex.com/company/shopify/incidents/st33xk2fm8nx.md) | major | 2019-10-22 14:09 UTC | 2019-10-22 16:06 UTC | 1.9 h | resolved |
| [Payment processing failures for merchants using PayPal Express](https://rewindex.com/company/shopify/incidents/3trf2dwyx7th.md) | major | 2019-10-23 13:48 UTC | 2019-10-23 14:09 UTC | 21 min | resolved |
| [UPS shipping rates not available at checkout](https://rewindex.com/company/shopify/incidents/55nlz4n2pt70.md) | major | 2019-10-25 14:54 UTC | 2019-10-25 16:10 UTC | 1.3 h | resolved |
| [Interruption in service on some stores](https://rewindex.com/company/shopify/incidents/m4rk88ldlv2w.md) | major | 2019-10-29 16:09 UTC | 2019-10-29 16:33 UTC | 24 min | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Zip code not kept during checkout for some stores](https://rewindex.com/company/shopify/incidents/t8d3s0bfk91t.md) | major | 2019-10-01 21:37 UTC | 2019-10-03 05:31 UTC | 32 h | resolved |
| [Interruption in service / Slow page loading on some stores](https://rewindex.com/company/shopify/incidents/2dgmgcsxtd1j.md) | minor | 2019-10-04 12:35 UTC | 2019-10-04 13:15 UTC | 40 min | resolved |
| [Partial outage is preventing purchasing new custom domains or changing registrar info](https://rewindex.com/company/shopify/incidents/1qrxf20jm7ny.md) | minor | 2019-10-05 07:45 UTC | 2019-10-05 11:01 UTC | 3.3 h | resolved |
| [Support phone number is down](https://rewindex.com/company/shopify/incidents/30nvjqlgcygj.md) | minor | 2019-10-08 21:58 UTC | 2019-10-08 22:24 UTC | 26 min | resolved |
| [Checkout completion delayed for some stores](https://rewindex.com/company/shopify/incidents/f2zskqhtkbpx.md) | minor | 2019-10-09 14:56 UTC | 2019-10-09 15:10 UTC | 14 min | resolved |
| [Taxes not being applied](https://rewindex.com/company/shopify/incidents/b9snhjzt94hz.md) | major | 2019-10-09 16:43 UTC | 2019-10-09 18:46 UTC | 2.0 h | resolved |
| [Live View data in admin delayed](https://rewindex.com/company/shopify/incidents/83r9cv4rjw8x.md) | minor | 2019-10-15 04:21 UTC | 2019-10-15 08:31 UTC | 4.2 h | resolved |
| [Live View data in admin delayed](https://rewindex.com/company/shopify/incidents/05j122826fd7.md) | minor | 2019-10-15 15:09 UTC | 2019-10-16 08:46 UTC | 18 h | resolved |
| [Checkout completion delayed for some stores, Storefront and Admin inaccessible](https://rewindex.com/company/shopify/incidents/87z223n07ww1.md) | critical | 2019-10-16 20:07 UTC | 2019-10-16 20:38 UTC | 31 min | resolved |
| [Google Shopping app not syncing](https://rewindex.com/company/shopify/incidents/2ykp7p3w34t9.md) | major | 2019-10-17 17:31 UTC | 2019-10-17 18:35 UTC | 1.1 h | resolved |
| [Network connectivity issues with some Wind 3, Fastweb and TIM customers from Italy](https://rewindex.com/company/shopify/incidents/zhdc4kvnw1bj.md) | minor | 2019-10-21 17:47 UTC | 2019-10-25 14:53 UTC | 4 d | resolved |
| [SMS messages for order confirmations not received or delayed](https://rewindex.com/company/shopify/incidents/z3jwl4r9lldl.md) | minor | 2019-10-21 19:19 UTC | 2019-10-21 19:42 UTC | 23 min | resolved |
| [Storefront, Admin and Checkout down for some stores](https://rewindex.com/company/shopify/incidents/nv0sr1jfsqn8.md) | major | 2019-10-22 01:03 UTC | 2019-10-22 01:27 UTC | 24 min | resolved |
| [The Admin is not loading correctly for some stores](https://rewindex.com/company/shopify/incidents/st33xk2fm8nx.md) | major | 2019-10-22 14:09 UTC | 2019-10-22 16:06 UTC | 1.9 h | resolved |
| [Themes not installing to some shops, problems with downloading shipping labels](https://rewindex.com/company/shopify/incidents/j7z1hcmc2bmp.md) | minor | 2019-10-22 20:13 UTC | 2019-10-23 03:07 UTC | 6.9 h | resolved |
| [Problems logging into Shopify accounts](https://rewindex.com/company/shopify/incidents/p7fd3ncqkgzp.md) | minor | 2019-10-22 21:19 UTC | 2019-10-22 22:43 UTC | 1.4 h | resolved |
| [Payment processing failures for merchants using PayPal Express](https://rewindex.com/company/shopify/incidents/3trf2dwyx7th.md) | major | 2019-10-23 13:48 UTC | 2019-10-23 14:09 UTC | 21 min | resolved |
| [UPS shipping rates not available at checkout](https://rewindex.com/company/shopify/incidents/55nlz4n2pt70.md) | major | 2019-10-25 14:54 UTC | 2019-10-25 16:10 UTC | 1.3 h | resolved |
| [Network connectivity issues with some customers from Italy](https://rewindex.com/company/shopify/incidents/x7y62nyy43mt.md) | minor | 2019-10-25 15:04 UTC | 2019-11-05 19:28 UTC | 11 d | resolved |
| [Interruption in service on some stores](https://rewindex.com/company/shopify/incidents/m4rk88ldlv2w.md) | major | 2019-10-29 16:09 UTC | 2019-10-29 16:33 UTC | 24 min | resolved |
| [Customers page not loading correctly for some stores](https://rewindex.com/company/shopify/incidents/657t4188g2w9.md) | minor | 2019-10-29 23:07 UTC | 2019-10-29 23:44 UTC | 37 min | resolved |

## Cite this

Shopify posted 21 status incidents in October 2019 (9 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/shopify/2019/10
- Citation: Shopify, “Shopify in October 2019” (2019-10-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/shopify/2019/10 (CC BY 4.0).
- Markdown link: `[Shopify: Shopify in October 2019 (2019-10-01)](https://rewindex.com/company/shopify/2019/10)`


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Canonical: https://rewindex.com/company/shopify/2019/10 · Markdown: https://rewindex.com/company/shopify/2019/10.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T14:29:13.321Z