Companies / Shopify / incidents
Shopify: Zip code not kept during checkout for some stores
Timeline of updates
- resolved
Between October 1st, 17:37 EDT and October 1st, 20:59 EDT, Zip codes were missing during checkout for some stores. A fix was implemented on October 1st, 20:59 EDT which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed. Update October 7th, 12:15 EDT: We have completed recovery for orders affected during the incident. For orders still missing a zip code/postal code, please contact support.
From Shopify’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
Impact, status and times are the vendor’s own, as last archived. View on www.shopifystatus.com (opens in new tab). Shopify profile · Recent Shopify incidents · Markdown · JSON