# Shopify: Zip code not kept during checkout for some stores

- Impact (vendor’s label): major
- Status: resolved
- Started: 2019-10-01 21:37 UTC · Resolved: 2019-10-03 05:31 UTC · Duration: 32 h
- Updates: 1
- [Vendor status page: https://www.shopifystatus.com/incidents/t8d3s0bfk91t](https://www.shopifystatus.com/incidents/t8d3s0bfk91t)
- [Company: Shopify](https://rewindex.com/company/shopify.md)

## Timeline of updates

- **resolved** 2019-10-03 05:31 UTC: Between October 1st, 17:37 EDT and October 1st, 20:59 EDT, Zip codes were missing during checkout for some stores. A fix was implemented on October 1st, 20:59 EDT which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed. Update October 7th, 12:15 EDT: We have completed recovery for orders affected during the incident. For orders still missing a zip code/postal code, please contact support.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/shopify/incidents/t8d3s0bfk91t · Markdown: https://rewindex.com/company/shopify/incidents/t8d3s0bfk91t.md · JSON: https://rewindex.com/api/v1/companies/shopify/incidents/t8d3s0bfk91t · Generated 2026-10-18T13:24:35.000Z