Shopify: Payment processing failures for merchants using PayPal Express

Impact: majorStatus: resolvedStarted 2019-10-23 13:48 UTCResolved 2019-10-23 14:09 UTC (21 min)3 updatesSource: stspg.io

Summary

Shopify reported a major Checkout incident: PayPal Express payments failed starting at 2019-10-23 13:48 UTC; other PayPal checkout methods were expected to be unaffected. Payments were processing correctly by 13:57 UTC, and the incident was resolved at 2019-10-23 14:09 UTC, with a computed duration of 20 min.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Checkout

Timeline of updates

investigating2019-10-23 13:48 UTC
Payment processing is failing for checkouts using PayPal Express. Other PayPal checkout methods should be unaffected.
monitoring2019-10-23 13:57 UTC
PayPal Express payments are now being processed correctly, we will be monitoring
resolved2019-10-23 14:09 UTC
This incident has been resolved.

Rewindex changes for this incident

Major incident: Payment processing failures for merchants using PayPal Express 2019-10-23 13:48 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Shopify profile · Recent Shopify incidents · Markdown · JSON