# Shopify: Payment processing failures for merchants using PayPal Express

- Impact (vendor’s label): major
- Status: resolved
- Started: 2019-10-23 13:48 UTC · Resolved: 2019-10-23 14:09 UTC · Duration: 21 min
- Updates: 3 · Affected components: Checkout
- [Vendor status page: http://stspg.io/4z5dmg8qt1bm](http://stspg.io/4z5dmg8qt1bm)
- [Company: Shopify](https://rewindex.com/company/shopify.md)

## Summary

Shopify reported a major Checkout incident: PayPal Express payments failed starting at 2019-10-23 13:48 UTC; other PayPal checkout methods were expected to be unaffected. Payments were processing correctly by 13:57 UTC, and the incident was resolved at 2019-10-23 14:09 UTC, with a computed duration of 20 min. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2019-10-23 13:48 UTC: Payment processing is failing for checkouts using PayPal Express.  Other PayPal checkout methods should be unaffected.
- **monitoring** 2019-10-23 13:57 UTC: PayPal Express payments are now being processed correctly, we will be monitoring
- **resolved** 2019-10-23 14:09 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2019-10-23 13:48 UTC: [Major incident: Payment processing failures for merchants using PayPal Express](https://rewindex.com/change/i4043eecb690385.md)


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Canonical: https://rewindex.com/company/shopify/incidents/3trf2dwyx7th · Markdown: https://rewindex.com/company/shopify/incidents/3trf2dwyx7th.md · JSON: https://rewindex.com/api/v1/companies/shopify/incidents/3trf2dwyx7th · Generated 2026-10-18T11:30:02.010Z