Changes / Shopify / Payment processing failures for merchants using PayPal Express
Shopify: Major incident: Payment processing failures for merchants using PayPal Express
Summary
Shopify reported a major Checkout incident: PayPal Express payments failed starting at 2019-10-23 13:48 UTC; other PayPal checkout methods were expected to be unaffected. Payments were processing correctly by 13:57 UTC, and the incident was resolved at 2019-10-23 14:09 UTC, with a computed duration of 20 min.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Payment processing failures for merchants using PayPal Express
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2019-10-23 13:48 UTC
Before: not present
After: 2019-10-23 14:09 UTC
Before: not present
After: Checkout
Before: not present
After: Payment processing is failing for checkouts using PayPal Express. Other PayPal checkout methods should be unaffected.
Before: not present
After: PayPal Express payments are now being processed correctly, we will be monitoring
Before: not present
After: This incident has been resolved.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Payment processing failures for merchants using PayPal Express (this change) Shopify reported a major Checkout incident: PayPal Express payments failed starting at 2019-10-23 13:48 UTC; other PayPal checkout methods were expected to be unaffected. Payments were processing correctly by 13:57 UTC, and the incident was resolved at 2019-10-23 14:09 UTC, with a computed duration of 20 min. | Major incident |