CompaniesShopifyMonthly reportsSeptember 2019
Shopify in September 2019: incidents, uptime and changes
Vendor-reported outage time 47 h 22 min, incident time 2.6 days. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.
By vendor label: Major 8 · Minor 8 · No impact listed 1
Major and critical incidents 8
| Incident | Impact | Started | Duration | Status | Day |
|---|---|---|---|---|---|
| Shopify Payments not capturing payments | Major | 1.8 h | resolved | 09-05 | |
| Interruption in service on some stores | Major | 14 min | resolved | 09-06 | |
| Checkout completion delayed for some stores | Major | 20 min | resolved | 09-09 | |
| Some stores unable to purchase USPS shipping labels. | Major | 14 min | resolved | 09-12 | |
| Some stores unable to purchase DHL Express shipping labels | Major | 3.2 h | resolved | 09-23 | |
| Custom USPS accounts not showing international shipping rates at checkout | Major | 40 h | resolved | 09-23 | |
| UPS shipping rates not available at checkout | Major | 25 min | resolved | 09-29 | |
| Admin area slow/not loading for many stores | Major | 55 min | resolved | 09-29 |
Other incidents 9
| Incident | Impact | Started | Duration | Status | Day |
|---|---|---|---|---|---|
| Interruption in service on some stores | Minor | 13 min | resolved | 09-04 | |
| Checkout completion delayed for some stores | Minor | 55 min | resolved | 09-05 | |
| Web admin degraded performance | Minor | 1.5 h | resolved | 09-05 | |
| Shopify Flow workflows | No impact listed | 53 min | resolved | 09-09 | |
| Checkout completion delayed for some stores | Minor | 1.6 h | resolved | 09-11 | |
| Search not working on Shopify admin and Shopify web pages | Minor | 6.8 h | resolved | 09-11 | |
| Draft orders payment not processing on the Worldpay gateway | Minor | 1.4 h | resolved | 09-11 | |
| Wholesale channel not loading | Minor | 1.7 h | resolved | 09-16 | |
| New stores in Japan unable to set up Shopify Payments | Minor | 3.0 h | resolved | 09-17 |
Cite this
Shopify posted 17 status incidents in September 2019 (8 major or critical); 0 price changes and 0 notable page changes observed.
- Title
- Shopify in September 2019
- Vendor
- Shopify
- Date
- URL
- https://rewindex.com/company/shopify/2019/09