CompaniesShopifyMonthly reportsAugust 2019
Shopify in August 2019: incidents, uptime and changes
12incidents posted
3labelled major or critical
99.45%free of major/critical
97.88%free of any incident
0price changes
0notable page changes
Vendor-reported outage time 4 h 2 min, incident time 15 h 44 min. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.
By vendor label: Major 3 · Minor 6 · No impact listed 3
Major and critical incidents 3
| Incident | Impact | Started | Duration | Status | Day |
|---|---|---|---|---|---|
| UPS shipping rates not available at checkout | Major | 21 min | resolved | 08-22 | |
| Some stores unable to purchase USPS shipping labels. | Major | 3.4 h | resolved | 08-26 | |
| Fedex shipping rates not available at checkout | Major | 15 min | resolved | 08-29 |
Other incidents 9
| Incident | Impact | Started | Duration | Status | Day |
|---|---|---|---|---|---|
| Checkout providing error messages when processing payments | No impact listed | 1.8 h | resolved | 08-01 | |
| Checkout confirmation SMS not sent for some stores | No impact listed | 1.1 h | resolved | 08-06 | |
| Web/admin very slow | Minor | 3.0 h | resolved | 08-19 | |
| Amazon Pay not working for some stores | Minor | 23 min | resolved | 08-22 | |
| Shopify Flow, Shopify Pay and Webhooks experiencing delays | Minor | 26 min | resolved | 08-27 | |
| Admin not loading correctly for some stores | Minor | 1.5 h | resolved | 08-27 | |
| Shopify Flow and Webhooks are experiencing delays | Minor | 4.1 h | resolved | 08-27 | |
| Shopify Flow unavailable | Minor | 2.2 h | resolved | 08-28 | |
| Customer notification emails not being sent for some stores | No impact listed | 16 min | resolved | 08-29 |
Cite this
Shopify posted 12 status incidents in August 2019 (3 major or critical); 0 price changes and 0 notable page changes observed.
- Title
- Shopify in August 2019
- Vendor
- Shopify
- Date
- URL
- https://rewindex.com/company/shopify/2019/08