# Shopify in August 2019: incidents, uptime and changes

> Shopify in August 2019: 12 incidents on its status page (3 major or critical), 99.45% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Shopify’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/shopify/2019/08
Last updated: 2019-09-01T00:00:00Z

- Incidents posted: 12 (major/critical: 3) · Maintenance: 0
- By vendor impact label: major 3, minor 6, none 3
- Uptime (vendor-reported): 99.45% free of major/critical incidents, 97.88% free of any incident; outage time 4 h 2 min, incident time 15 h 44 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [July 2019](https://rewindex.com/company/shopify/2019/07.md) · Next: [September 2019](https://rewindex.com/company/shopify/2019/09.md) · [All months](https://rewindex.com/company/shopify/reports.md) · [Shopify](https://rewindex.com/company/shopify.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [UPS shipping rates not available at checkout](https://rewindex.com/company/shopify/incidents/47g4c6lbqz2r.md) | major | 2019-08-22 16:49 UTC | 2019-08-22 17:10 UTC | 21 min | resolved |
| [Some stores unable to purchase USPS shipping labels.](https://rewindex.com/company/shopify/incidents/kyh0gb7k3cmg.md) | major | 2019-08-26 23:01 UTC | 2019-08-27 02:27 UTC | 3.4 h | resolved |
| [Fedex shipping rates not available at checkout](https://rewindex.com/company/shopify/incidents/ymz7t8n35vld.md) | major | 2019-08-29 06:14 UTC | 2019-08-29 06:29 UTC | 15 min | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Checkout providing error messages when processing payments](https://rewindex.com/company/shopify/incidents/znytd0p9zjhl.md) | none | 2019-08-01 18:11 UTC | 2019-08-01 20:01 UTC | 1.8 h | resolved |
| [Checkout confirmation SMS not sent for some stores](https://rewindex.com/company/shopify/incidents/3yhkgg8xpt28.md) | none | 2019-08-06 18:40 UTC | 2019-08-06 19:48 UTC | 1.1 h | resolved |
| [Web/admin very slow](https://rewindex.com/company/shopify/incidents/46wlx6k74526.md) | minor | 2019-08-19 14:52 UTC | 2019-08-19 17:53 UTC | 3.0 h | resolved |
| [UPS shipping rates not available at checkout](https://rewindex.com/company/shopify/incidents/47g4c6lbqz2r.md) | major | 2019-08-22 16:49 UTC | 2019-08-22 17:10 UTC | 21 min | resolved |
| [Amazon Pay not working for some stores](https://rewindex.com/company/shopify/incidents/tyvqth6v99bc.md) | minor | 2019-08-22 20:46 UTC | 2019-08-22 21:09 UTC | 23 min | resolved |
| [Some stores unable to purchase USPS shipping labels.](https://rewindex.com/company/shopify/incidents/kyh0gb7k3cmg.md) | major | 2019-08-26 23:01 UTC | 2019-08-27 02:27 UTC | 3.4 h | resolved |
| [Shopify Flow, Shopify Pay and Webhooks experiencing delays](https://rewindex.com/company/shopify/incidents/0cdh7yj5s6wr.md) | minor | 2019-08-27 14:22 UTC | 2019-08-27 14:48 UTC | 26 min | resolved |
| [Admin not loading correctly for some stores](https://rewindex.com/company/shopify/incidents/vnkkpdbgftjk.md) | minor | 2019-08-27 15:57 UTC | 2019-08-27 17:27 UTC | 1.5 h | resolved |
| [Shopify Flow and Webhooks are experiencing delays](https://rewindex.com/company/shopify/incidents/lbnw2lj9fn12.md) | minor | 2019-08-27 20:03 UTC | 2019-08-28 00:11 UTC | 4.1 h | resolved |
| [Shopify Flow unavailable](https://rewindex.com/company/shopify/incidents/h63qrk6sbtp1.md) | minor | 2019-08-28 16:31 UTC | 2019-08-28 18:45 UTC | 2.2 h | resolved |
| [Customer notification emails not being sent for some stores](https://rewindex.com/company/shopify/incidents/4h01r9vzrcw4.md) | none | 2019-08-29 02:57 UTC | 2019-08-29 03:13 UTC | 16 min | resolved |
| [Fedex shipping rates not available at checkout](https://rewindex.com/company/shopify/incidents/ymz7t8n35vld.md) | major | 2019-08-29 06:14 UTC | 2019-08-29 06:29 UTC | 15 min | resolved |

## Cite this

Shopify posted 12 status incidents in August 2019 (3 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/shopify/2019/08
- Citation: Shopify, “Shopify in August 2019” (2019-08-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/shopify/2019/08 (CC BY 4.0).
- Markdown link: `[Shopify: Shopify in August 2019 (2019-08-01)](https://rewindex.com/company/shopify/2019/08)`


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Canonical: https://rewindex.com/company/shopify/2019/08 · Markdown: https://rewindex.com/company/shopify/2019/08.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T17:16:23.257Z