# Shopify in September 2019: incidents, uptime and changes > Shopify in September 2019: 17 incidents on its status page (8 major or critical), 93.42% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Shopify’s status, pricing and policy pages. Canonical: https://rewindex.com/company/shopify/2019/09 Last updated: 2019-10-01T00:00:00Z - Incidents posted: 17 (major/critical: 8) · Maintenance: 0 - By vendor impact label: major 8, minor 8, none 1 - Uptime (vendor-reported): 93.42% free of major/critical incidents, 91.34% free of any incident; outage time 47 h 22 min, incident time 2.6 days - Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0 - Previous month: [August 2019](https://rewindex.com/company/shopify/2019/08.md) · Next: [October 2019](https://rewindex.com/company/shopify/2019/10.md) · [All months](https://rewindex.com/company/shopify/reports.md) · [Shopify](https://rewindex.com/company/shopify.md) _Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._ ## Major and critical incidents | Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status | | --- | --- | --- | --- | --- | --- | | [Shopify Payments not capturing payments](https://rewindex.com/company/shopify/incidents/95d6bq3845dm.md) | major | 2019-09-05 18:00 UTC | 2019-09-05 19:46 UTC | 1.8 h | resolved | | [Interruption in service on some stores](https://rewindex.com/company/shopify/incidents/vpcggvcz8djm.md) | major | 2019-09-06 17:19 UTC | 2019-09-06 17:33 UTC | 14 min | resolved | | [Checkout completion delayed for some stores](https://rewindex.com/company/shopify/incidents/8xtqtkj6r0cj.md) | major | 2019-09-09 21:17 UTC | 2019-09-09 21:37 UTC | 20 min | resolved | | [Some stores unable to purchase USPS shipping labels.](https://rewindex.com/company/shopify/incidents/75pvv00fdv7k.md) | major | 2019-09-12 19:17 UTC | 2019-09-12 19:31 UTC | 14 min | resolved | | [Some stores unable to purchase DHL Express shipping labels](https://rewindex.com/company/shopify/incidents/d00t8dxjsyj2.md) | major | 2019-09-23 16:30 UTC | 2019-09-23 19:43 UTC | 3.2 h | resolved | | [Custom USPS accounts not showing international shipping rates at checkout](https://rewindex.com/company/shopify/incidents/ksjh42f1qrlk.md) | major | 2019-09-23 21:21 UTC | 2019-09-25 13:36 UTC | 40 h | resolved | | [UPS shipping rates not available at checkout](https://rewindex.com/company/shopify/incidents/1yp34tpc195j.md) | major | 2019-09-29 02:21 UTC | 2019-09-29 02:46 UTC | 25 min | resolved | | [Admin area slow/not loading for many stores](https://rewindex.com/company/shopify/incidents/nr5t79lmgrrd.md) | major | 2019-09-29 17:01 UTC | 2019-09-29 17:56 UTC | 55 min | resolved | ## All incidents | Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status | | --- | --- | --- | --- | --- | --- | | [Interruption in service on some stores](https://rewindex.com/company/shopify/incidents/4cw75pwjqyj2.md) | minor | 2019-09-04 13:33 UTC | 2019-09-04 13:46 UTC | 13 min | resolved | | [Checkout completion delayed for some stores](https://rewindex.com/company/shopify/incidents/64mznk8b0wzv.md) | minor | 2019-09-05 14:03 UTC | 2019-09-05 14:58 UTC | 55 min | resolved | | [Web admin degraded performance](https://rewindex.com/company/shopify/incidents/f26rs04pkr0s.md) | minor | 2019-09-05 17:21 UTC | 2019-09-05 18:50 UTC | 1.5 h | resolved | | [Shopify Payments not capturing payments](https://rewindex.com/company/shopify/incidents/95d6bq3845dm.md) | major | 2019-09-05 18:00 UTC | 2019-09-05 19:46 UTC | 1.8 h | resolved | | [Interruption in service on some stores](https://rewindex.com/company/shopify/incidents/vpcggvcz8djm.md) | major | 2019-09-06 17:19 UTC | 2019-09-06 17:33 UTC | 14 min | resolved | | [Checkout completion delayed for some stores](https://rewindex.com/company/shopify/incidents/8xtqtkj6r0cj.md) | major | 2019-09-09 21:17 UTC | 2019-09-09 21:37 UTC | 20 min | resolved | | [Shopify Flow workflows](https://rewindex.com/company/shopify/incidents/ksdq129mx0yx.md) | none | 2019-09-09 21:39 UTC | 2019-09-09 22:32 UTC | 53 min | resolved | | [Checkout completion delayed for some stores](https://rewindex.com/company/shopify/incidents/hq0wtv5mhjlk.md) | minor | 2019-09-11 01:25 UTC | 2019-09-11 03:04 UTC | 1.6 h | resolved | | [Search not working on Shopify admin and Shopify web pages](https://rewindex.com/company/shopify/incidents/bqh6613ttl38.md) | minor | 2019-09-11 16:37 UTC | 2019-09-11 23:24 UTC | 6.8 h | resolved | | [Draft orders payment not processing on the Worldpay gateway](https://rewindex.com/company/shopify/incidents/bxfntk1hw3gz.md) | minor | 2019-09-11 17:44 UTC | 2019-09-11 19:11 UTC | 1.4 h | resolved | | [Some stores unable to purchase USPS shipping labels.](https://rewindex.com/company/shopify/incidents/75pvv00fdv7k.md) | major | 2019-09-12 19:17 UTC | 2019-09-12 19:31 UTC | 14 min | resolved | | [Wholesale channel not loading](https://rewindex.com/company/shopify/incidents/73clwxqck6b1.md) | minor | 2019-09-16 16:49 UTC | 2019-09-16 18:31 UTC | 1.7 h | resolved | | [New stores in Japan unable to set up Shopify Payments](https://rewindex.com/company/shopify/incidents/frqmspr3ck20.md) | minor | 2019-09-17 14:42 UTC | 2019-09-17 17:44 UTC | 3.0 h | resolved | | [Some stores unable to purchase DHL Express shipping labels](https://rewindex.com/company/shopify/incidents/d00t8dxjsyj2.md) | major | 2019-09-23 16:30 UTC | 2019-09-23 19:43 UTC | 3.2 h | resolved | | [Custom USPS accounts not showing international shipping rates at checkout](https://rewindex.com/company/shopify/incidents/ksjh42f1qrlk.md) | major | 2019-09-23 21:21 UTC | 2019-09-25 13:36 UTC | 40 h | resolved | | [UPS shipping rates not available at checkout](https://rewindex.com/company/shopify/incidents/1yp34tpc195j.md) | major | 2019-09-29 02:21 UTC | 2019-09-29 02:46 UTC | 25 min | resolved | | [Admin area slow/not loading for many stores](https://rewindex.com/company/shopify/incidents/nr5t79lmgrrd.md) | major | 2019-09-29 17:01 UTC | 2019-09-29 17:56 UTC | 55 min | resolved | ## Cite this Shopify posted 17 status incidents in September 2019 (8 major or critical); 0 price changes and 0 notable page changes observed. - Canonical URL: https://rewindex.com/company/shopify/2019/09 - Citation: Shopify, “Shopify in September 2019” (2019-09-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/shopify/2019/09 (CC BY 4.0). - Markdown link: `[Shopify: Shopify in September 2019 (2019-09-01)](https://rewindex.com/company/shopify/2019/09)` --- Canonical: https://rewindex.com/company/shopify/2019/09 · Markdown: https://rewindex.com/company/shopify/2019/09.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T13:57:54.006Z