Outages by daySeptember 16, 2019

Outages on September 16, 2019

UTC day 2019-09-16 (Sep 16, 2019, 00:00 to Sep 16, 2019, 23:59 your time). Incidents as the vendors posted them on their status pages; impact labels are the vendor’s own.

18incidents started

5labelled major or critical

15vendors with a new incident

4still open from earlier days

By vendor label: Critical 3 · Major 2 · Minor 11 · No impact listed 2 · 4 maintenance

Incidents started this day 18

Vendor	Incident	Impact	Started	Resolved	Status
Twilio	Errors Accessing Twilio Customer Support Systems	Critical	18:45	20:32 (1.8 h)	resolved
Bandwidth	Bandwidth Local Market Impairment - 434 -Columbia, SC	Critical	20:13	Sep 17, 2019, 23:04 (27 h)	resolved
Iterable	Iterable Network Issues	Critical	23:17	Sep 17, 2019, 02:43 (3.4 h)	resolved
Mixpanel	Track and Engage API Endpoints Partially Unavailable	Major	12:54	21:30 (8.6 h)	resolved
Lightstep (ServiceNow Cloud Observability)	Partial Satellite <=> SaaS Communication Outage	Major	22:16	22:16 (0 min)	resolved
Bitrise	Queues on our Xcode standard and elite stacks	Minor	15:04	17:00 (1.9 h)	resolved
Squarespace	[Feature/System] Elevated Error Rates	Minor	16:01	Sep 17, 2019, 01:37 (9.6 h)	resolved
BigCommerce	Increased response time for Search requests	Minor	16:03	17:59 (1.9 h)	resolved
Chargebee	Avalara address validation issue	Minor	16:06	Sep 18, 2019, 13:11 (45 h)	resolved
Shopify	Wholesale channel not loading	Minor	16:49	18:31 (1.7 h)	resolved
Mailgun	Support Connectivity	Minor	18:17	21:24 (3.1 h)	resolved
Bandwidth	Support & Ticketing Portal	Minor	18:21	20:12 (1.9 h)	resolved
Twilio	Elevated level of errors accessing Usage records	Minor	19:21	19:39 (18 min)	resolved
Mezmo	Live tail and indexing delay	Minor	19:58	21:08 (1.2 h)	resolved
Plivo	Call failures on inbound voice towards Columbia phone numbers in US	Minor	20:26	Sep 17, 2019, 23:08 (27 h)	resolved
Twilio	Issue with Credit Cards Processing	Minor	23:11	Sep 17, 2019, 09:35 (10 h)	resolved
Netlify	High API latency affecting some web requests	No impact listed	10:10	10:10 (0 min)	resolved
Confluent	KSQL Provisioning Unavailable	No impact listed	20:44	23:39 (2.9 h)	resolved

Still open from earlier days 4

Vendor	Incident	Impact	Started	Resolved	Status
Red Hat (incl. Quay.io)	Downloads incident.	Major	Sep 12, 2019, 14:55	Sep 27, 2019, 13:19 (15 d)	resolved
Confluence	Page header on a Published Page not visible	Major	Sep 12, 2019, 18:57	18:18 (4 d)	resolved
Twilio	SMS delivery degradation towards NRJ Mobile Network, France	Minor	Sep 15, 2019, 20:54	09:36 (13 h)	resolved
Klaviyo	Delays in Event Processing, Flow Triggering & Segmentation	Minor	Sep 15, 2019, 21:56	16:19 (18 h)	resolved

Maintenance 4

Vendor	Incident	Impact	Started	Resolved	Status
Plivo	[Scheduled] Scheduled Maintenance : Service degradation on incoming calls in Fort Smith in the US	Maintenance	05:00	11:00 (6.0 h)	resolved
Plivo	[Scheduled] Scheduled Maintenance : Service degradation on incoming calls in Bloomington & Cincinnati in the US	Maintenance	05:00	10:00 (5.0 h)	resolved
Bandwidth	[Scheduled] Local Market Maintenance - 526 - Fort Smith, AR	Maintenance	05:00	11:00 (6.0 h)	resolved
Bandwidth	[Scheduled] Local Market Maintenance - Multiple Markets	Maintenance	05:00	10:00 (5.0 h)	resolved

Times show in your time zone (UTC in the page source). An incident counts as “still open” here if it started up to 7 days earlier and had not been resolved by the start of this UTC day (unresolved ones count for 24 hours). See each vendor’s monthly report: Twilio, Bandwidth, Iterable, Mixpanel, Lightstep (ServiceNow Cloud Observability), Bitrise, Squarespace, BigCommerce, Chargebee, Shopify, Mailgun, Mezmo.

Cite this

18 vendor-reported incidents started on 2019-09-16 (UTC) across 15 vendors, 5 labelled major or critical by the vendor.

Title: Outages on September 16, 2019
Vendor: Rewindex daily outage roundup
Date: 2019-09-16 00:00 UTC
URL: https://rewindex.com/outages/2019-09-16

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