Companies / payments
Chargebee
259incidents since 2015-05-26
35major or critical
15in the last 90 days
0silently edited or deleted
Recent notable changes
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: API Service Degradation Chargebee reported major degradation affecting API (US), with failed requests for some merchants between 11:58 UTC and 12:08 UTC. The incident started at 2026-09-29 12:35 UTC and resolved at 2026-09-29 14:35 UTC (2 h 0 min); Chargebee said services had recovered and were monitored for stability. | Major incident | |
| Major incident: API Service Degradation Chargebee reported major API degradation affecting some US-region users, with intermittent failures between 12:54 UTC and 12:57 UTC. The incident record started at 2026-09-02 13:28 UTC and was resolved at 2026-09-02 13:35 UTC, lasting 7 min; services had recovered by the initial update and were monitored for stability. | Major incident | |
| Major incident: API Service Degradation Chargebee reported major intermittent API request timeouts in the EU region from 15-7-2026 21:56:00 UTC to 16-07-2026 01:23:55 UTC. The incident record started and resolved at 2026-07-16 12:56 UTC (computed duration: 0 min); Chargebee said services were operating normally. | Major incident | |
| Critical incident: Email Service Degradation Chargebee reported a critical email service degradation affecting Email Notifications in AU, EU and US, delaying system notifications due to an email-provider issue. It started at 2026-06-11 23:15 UTC and was resolved at 2026-06-12 02:12 UTC, lasting 2 h 57 min. New notifications resumed, and Chargebee said it would reprocess queued emails. | Major incident | |
| Major incident: API Service Degradation Chargebee reported a major degradation affecting API (US), causing intermittent request timeouts. The incident record started and resolved at 2026-06-05 23:00 UTC (computed duration: 0 min); the update reported 2 minutes of timeouts during 05-06-2026 22:16 UTC to 22:22 UTC and confirmed services were operating normally. | Major incident | |
| Major incident: Intermittent API Failures - EU Region Chargebee reported major-impact intermittent API request timeouts in the EU region between 15:02 UTC and 15:16 UTC. The incident record started and resolved at 2026-05-20 16:09 UTC (computed duration: 0 min); Chargebee said the issue was resolved and services were operating normally. | Major incident | |
| Major incident: API Service Degradation Chargebee reported major API degradation across AU, EU and US, with intermittent 5xx errors caused by an internal change; reverting it restored stability. The stated impact window was 10:06 UTC to 10:17 UTC on 2026-05-18, while recorded start and resolution were both 2026-05-18 11:05 UTC (computed duration: 0 min). | Major incident | |
| Major incident: AWS Outage Impacting Chargebee Services | Major incident |
Full Chargebee change timeline, with diffs →
Status incident history
Chargebee status incidents per year
Data table
| Year | Incidents | Major/critical |
|---|---|---|
| 2015 | 12 | 2 |
| 2016 | 5 | 1 |
| 2017 | 10 | 1 |
| 2018 | 3 | 0 |
| 2019 | 16 | 2 |
| 2020 | 16 | 1 |
| 2021 | 10 | 1 |
| 2022 | 13 | 2 |
| 2023 | 24 | 6 |
| 2024 | 70 | 9 |
| 2025 | 47 | 3 |
| 2026 | 33 | 7 |
Incidents per month, last 36 months
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Data table
| Month | Impact | Incidents |
|---|---|---|
| 2023-10 | critical | 2 |
| 2023-10 | major | 2 |
| 2023-10 | minor | 4 |
| 2023-11 | minor | 5 |
| 2023-12 | critical | 1 |
| 2023-12 | minor | 1 |
| 2024-01 | minor | 1 |
| 2024-02 | major | 2 |
| 2024-02 | minor | 2 |
| 2024-02 | none | 1 |
| 2024-03 | critical | 1 |
| 2024-03 | minor | 9 |
| 2024-04 | major | 1 |
| 2024-04 | minor | 10 |
| 2024-04 | none | 1 |
| 2024-05 | major | 2 |
| 2024-05 | minor | 5 |
| 2024-06 | major | 1 |
| 2024-06 | minor | 8 |
| 2024-07 | major | 1 |
| 2024-07 | minor | 8 |
| 2024-08 | minor | 3 |
| 2024-09 | minor | 4 |
| 2024-10 | major | 1 |
| 2024-10 | minor | 4 |
| 2024-11 | minor | 4 |
| 2024-12 | minor | 1 |
| 2025-01 | minor | 7 |
| 2025-02 | major | 1 |
| 2025-02 | minor | 1 |
| 2025-03 | minor | 7 |
| 2025-04 | minor | 1 |
| 2025-05 | minor | 4 |
| 2025-06 | major | 1 |
| 2025-06 | minor | 4 |
| 2025-07 | minor | 2 |
| 2025-08 | minor | 2 |
| 2025-09 | minor | 2 |
| 2025-10 | major | 1 |
| 2025-10 | minor | 2 |
| 2025-10 | none | 1 |
| 2025-11 | minor | 6 |
| 2025-12 | minor | 5 |
| 2026-01 | minor | 2 |
| 2026-02 | minor | 4 |
| 2026-04 | minor | 1 |
| 2026-05 | major | 2 |
| 2026-05 | minor | 4 |
| 2026-06 | critical | 1 |
| 2026-06 | major | 1 |
| 2026-06 | minor | 1 |
| 2026-07 | major | 1 |
| 2026-07 | minor | 3 |
| 2026-08 | minor | 3 |
| 2026-09 | major | 2 |
| 2026-09 | minor | 6 |
| 2026-10 | minor | 2 |
Silent edits
No silent edits or deletions detected for Chargebee yet. We compare every 10-minute snapshot of each incident.
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Pricing, trust and legal pages
Page snapshot history
Data table
| Date | Page | Change |
|---|---|---|
| 2026-10-17 | Terms of service | baseline |
| 2026-10-17 | Pricing | baseline |
| 2026-10-17 | Privacy policy | baseline |
| 2026-10-17 | Trust / security | baseline |
| Page | URL | Versions | Last changed | Last fetched OK | History |
|---|---|---|---|---|---|
| Privacy policy | chargebee.com/privacy | 1 | 2026-10-17 | 2026-10-17 | none yet |
| Terms of service | chargebee.com/terms | 1 | 2026-10-17 | 2026-10-17 | none yet |
| Pricing | chargebee.com/pricing | 1 | 2026-10-17 | 2026-10-17 | none yet |
| Trust / security | www.chargebee.com/security | 1 | 2026-10-17 | 2026-10-17 | none yet |
No changes since the first snapshot. Each change links to its diff: the changed passages with a few words of context, never a full copy of the page.
Incident timeline
Latest 100 of 259 incidents. Full list: last 90 days · JSON · Markdown