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Chargebee: Email Service Degradation
Chargebee reported a critical email service degradation affecting Email Notifications in AU, EU and US, delaying system notifications due to an email-provider issue. It started at 2026-06-11 23:15 UTC and was resolved at 2026-06-12 02:12 UTC, lasting 2 h 57 min. New notifications resumed, and Chargebee said it would reprocess queued emails.
Machine-written from the archived incident (Sol). Check the timeline before relying on it.
Affected components: Email Notifications - Email Notifications (EU)Email Notifications (EU)Email Notifications (AU)Email Notifications - Email Notifications (AU)Email Notifications - Email Notifications (US)Email Notifications (US)
Timeline of updates
- investigating
We are investigating an issue with our email provider that is causing delays in system notifications. Our team is working with the email provider to restore normal functionality. We will keep you posted as we progress.
- identified
The issue has been identified and a fix is being implemented.
- identified
We are continuing to work on a fix for this issue.
- identified
A fix has been implemented. We are coordinating with our email provider to activate these changes and fully restore notification services.
- identified
Our team is following up with the email provider to expedite the restoration of notification services. We will keep you posted as we progress.
- identified
We are working with our email provider to expedite the resolution. We will provide another update as soon as notifications begin processing again.
- monitoring
Email service has been restored, and new notifications are now being delivered as expected. We will reprocess all queued emails to ensure that any messages delayed during this period are successfully delivered.
- resolved
This incident has been resolved.
Rewindex changes for this incident
- Critical incident: Email Service Degradation 2026-06-11 23:15 UTC
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Chargebee profile · Recent Chargebee incidents · Markdown · JSON